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Mailroom Coordinator

EXL Service
Hartford, CT Full Time
POSTED ON 4/8/2025 CLOSED ON 4/20/2025

What are the responsibilities and job description for the Mailroom Coordinator position at EXL Service?

Mailroom Room Coordinator   Responsibilities include document receiving, opening, sorting, preparation, scanning, mailing and archiving.   In this role, the following functions are managed:   Accepting mail, logging mail and matching mail to record retrieval order. Prepared and coordinate facility packets for mail   Sorting and scanning documents   Inbound Mail Function   Open, review and sort incoming mail received from Custodian of Records/Providers, Court Systems, Opposing Counsels and Clients. Accurately log in mail, review and identify content and match to a record retrieval order. Prepare paper medical records and other healthcare related correspondence for scanning. Review, prepare and process incoming electronic records received via e-fax, email, CD, SFTP, web portal. Scan invoices and payment checks and attached to portal. Monitor email accounts and respond to inquiries from internal Operations teams. Operate postage meter, inserter, scanner, printers.   Outbound Mail Function   Generate, Review, and prepare files of outgoing letters to Providers on a daily basis. Maintain tracking of all outgoing letters using Excel spreadsheets. Operate postage meter, inserter, scanner, printers. Review and process return mail. Monitor email accounts and respond to inquiries from Operations team. Meet quality and productivity standards as indicated by service level. Comply with HIPAA and other regulations regarding confidentiality of information. Open, review and sort incoming mail by Client / Audit Program. Accurately review and prepare paper Medical Records and other Healthcare related correspondence for scanning following a standardized process.         Scanning Function   Organize pages received and scan using printer and scanner Review scan to ensure pages are uploaded and readable Organize and archive physical documents Shred documents daily, weekly and monthly as defined by procedures.   Qualifications:   Education:  High school diploma or equivalent Prior experience in mailroom, production or back office, especially in insurance or healthcare setting Prior experience as a document processor or working with Medical Records   Knowledge and Skills:   Demonstrates the ability to work in an organized, efficient and process-oriented manner Strong oral and written communication skills and the ability to problem solve Ability to transition from one task to another, while maintaining attention to detail Proficient in Microsoft Office, emphasis with Excel and Outlook Comfortable working in a high-volume, fast-paced environment either with a team or individually Comfortable using various types of office equipment and software programs. Prior Insurance or Healthcare experience a plus

Salary : $16 - $17

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