What are the responsibilities and job description for the Senior Project Manager position at EXL Service?
Job Description: Sr. Project Manager
Responsibilities:
Develops project plans and ensures that the scope and approach are fully understood by all stakeholders
Monitors and communicates progress of project delivery by cost, scope, schedule and including the assessment of risks/issues
Identifies the project critical path and closely manage those activities
Identifies inter-team and external technical dependencies
Facilitates technical conversations (e.g., relating to architectural approach and system design)
Works within and across team(s) to track status of risks, issues and impediments to the project delivery and escalate accordingly
Provides and consolidates inputs for leadership updates on delivery status and key decisions needed to support project delivery
Take meeting minutes and drive any actions assigned
Tracks key project achievements and any lessons learned
Manage end to end communications, strategy, documentation, creating presentation, sharing updates.
Document key decisions and deliverables to ensure smooth handover to internal teams post-delivery.
Create and maintain product documentation, including user stories, feature specifications, and acceptance criteria
Serve as the product liaison to ensure stakeholder input is incorporated.
Work with tech partners to manage timelines, dependencies, and milestones.
Qualifications:
Ability to facilitate technical meetings and discussions of any technical challenges and systems design
Ability to collaborate across teams and bring different opinions to consensus
Ability to maintain a high attention to detail in a deadline-driven work environment
Strong verbal and written communication skills with demonstrated experience engaging cross-functional stakeholders and business partners
Understanding of project management process, project management software tools, templates, and management techniques
Experience in risk management disciplines
Working knowledge of agile and lean software development methodologies, and the importance of iteration and continuous validation
Strong strategic thinker with the ability to prioritize tasks and drive results across various initiatives
Strong organizational and project management skills with ability to multi-task and manage multiple work-streams
Ability to analyze issues and business use cases, document analysis, and execute plans to action
Ability to work under pressure and adapt quickly in an environment with evolving business demands
Excellent relationship and influence management skills with the ability to build productive relationships across teams and levels of seniority
Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged
Confident with the ability to challenge the status quo and drive innovation - articulate point of view with a rationale and be able to defend it
Proven ability to build collaborative, trusting cross-functional relationships across diverse set of stakeholders
Excellent problem solving and analytical skills with comfort with data-driven decision making
Strong interpersonal and communication skills