VP - Client Partner

**This is a remote role with frequent travel to EXL and Client site offices across North America as needed for business purposes - applicants must live in the Tri-State NYC area / San Jose, CA area **    Role Title: VP - Client Partner Location: NYC / San Jose, CA    The VP - Client Partner role focuses on driving profitability, client engagement, and growth within EXL’s banking accounts. You will lead client relationships, manage end-to-end sales cycles, and deliver operational excellence. The role requires a deep understanding of the banking domain, proven experience in large account management, and the ability to build strong relationships with senior stakeholders. This position is central to advancing EXL’s strategic goals and expanding its presence in the US banking sector.   What the role entails: Deliver Profitability, Client Engagement and NPS, Growth and Operational Delivery with existing banking accounts. Be responsible for the sales cycle from deal origination to closure (signed contract) and successful handover to the Operation Management. Bring an understanding of the marketplace and competitor offerings to drive EXL’s growth strategy and investments. Act as Client Partner to the Banking Domain and be responsible for significantly growing EXL revenues within existing accounts. Collaborate and develop 3rd party and advisor relations to build credible EXL voice in the geography and generate opportunities from this channel. Propose - Submit and handle proposals with full ownership and accountability for the opportunity. Work closely with the sales enablement teams to ensure high quality of proposals. Ability to drive personal results in a collaborative, team selling environment Experience in managing senior level relationships extending to the C-level Strong consultative sales and negotiation skills preferred Demonstrates good problem solving and analytical skills Lead productive and engaging meetings with individuals who may have competing goals and objectives Proven skill to build relationships by offering recommendations through formal sales presentations, written proposals, and negotiating to yes preferred Excellent planning, organizational and project management skills. Familiarity with Salesforce.com highly preferred Travel to client locations across the US as needed   Experience and background required: Large Account Management experience within Banking domain. Experience managing relationships with CDOs, CROs, COOs, CTOs, CIOs, Customer Service Directors. Balance multiple, concurrent deals to achieve challenging growth targets. Effectively identify and translate client needs into EXL services. Develop an understanding of customers’ business needs, matching them with EXL’s capabilities, and developing winning proposals for EXL. Work effectively across the EXL organization and partner with the appropriate team members to demonstrate the depth and breadth of EXL’s solutions. Be a key intermediary between the service delivery team and the customer. Astute at identifying and qualifying opportunities within an existing account base, be able to develop strong relationships at potential client organizations and have the proven ability to convert these relationships into commercial engagements.   Behavioral competence: Consultative Selling — Earn the role of trusted advisor by demonstrating a thorough understanding of EXL’s offerings and matching these to client needs and critical industry challenges. Provide guidance to internal teams that work with you to develop and implement effective solutions Relationship Management— Manage client relationships and monitor client satisfaction with the ongoing delivery of existing projects and request interventions from delivery leaders, if required. Proactively identify expansion opportunities within existing relationships as well as new engagements to serve emerging needs of the clients and lead the business development leveraging capabilities and expertise within the organization. Strong Communication & Interpersonal Skills Advanced presentation skills, coupled with solid executive presence and the ability to establish Excellent people management skills - highly professional in dealings with clients and co-workers Ability to deal with unexpected and/or delicate situations calmly and with sound judgment Ability to manage multiple projects and meet deadlines under pressure   Education: Bachelor’s degree from an accredited institution, graduate degree a plus. Preferably MBA from a top-tier business school or post-graduate or equivalent professional qualification 15 years of post-qualification experience

Salary : $210,000 - $250,000