What are the responsibilities and job description for the Desktop Support IV (139041) position at EXOS (formerly Sondhi Solutions)?
Detailed Job Description : This Desktop Support position provides expert level technical assistance in support and preparation of desktop supported applications and hardware. This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print / fax / copier / scanner) and wireless devices such as Android phones, iPhones, and / or , practices, and procedures relating to Desktop Support. The Desktop Support person relies on extensive experience and judgement to plan and accomplish goals. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on a day-to-day resolving end user issues. May lead and direct the work of others. A wide degree of creativity, self-direction, prioritization is expected. On call / stand by hours will be required with this position. This could require the candidate to work more than 40 hours per week. This position is headquartered at the DCF Milwaukee office located 26th St & Wisconsin Ave.POSTING IS FOR WISCONSIN BASED CANDIDATES ONLY (OR THOSE WILLING TO RELOCATE TO WISCONSIN WITHIN 30 DAYS OF THE START DATE). Candidates that are NOT located IN WISCONSIN or NOT willing TO RELOCATE within that timeframe will NOT be considered and should not be submitted.ALL WORK MUST BE DONE IN WISCONSINTop 3-4 desired skills required for the position : -Independently perform a variety of desktop support related tasks-Experience in desktop concepts, practices and procedures related to desktop support-Extensive knowledge with desktop technologyList any special qualifications & years of experience : -Remote Desktop Management Tools-Experience in technical writing and documentation-Analytical / problem solving skills-Customer Service-Excellent oral and written communication skills and advanced customer support skills-Technical Assistance and user support -MS Office products-Active Directory Tools-General understanding of Microsoft MECM / SCCM (for patch management, software deployment, and inventory management)-Installation and maintenance of PC's-Knowledge of Omnissa Horizon, VMWare workstation, Microsoft VPC or similar product-Mobile device management (iPad, iPhone, Android)-Troubleshooting all hardware-Application Installation, Support, and Troubleshooting-Mac OS X-MS Windows 10 and Windows 11
