What are the responsibilities and job description for the General Manager - Multi-Tenant Employee Wellbeing Center position at EXOS?

Job Summary :

As the General Manager of the Multi-Tenant Employee Wellness Center, you will serve as the primary liaison between Exos, the landlord, and tenant organizations, ensuring alignment in delivering a world-class wellness experience. You will lead a team, foster tenant engagement, and craft community-driven experiences that inspire participation and drive meaningful connections. Blending strategic thinking, operational excellence, and creativity, you will design and execute initiatives that make the wellness center an integral part of employees' lives.

Key Responsibilities :

Leadership & Operational Excellence

Oversee day-to-day operations, ensuring the wellness center is clean, safe, and efficiently managed.
Lead, mentor, and inspire a diverse team to deliver exceptional member experiences.
Manage budgets and track financial performance to meet operational and revenue goals.
Partner with the landlord to align wellness center operations with building-wide objectives and tenant satisfaction.

Tenant Engagement & Community Building

Act as the key liaison between Exos, the landlord, and tenant organizations, building strong, collaborative relationships.

Design and implement community-building initiatives that resonate across diverse employee groups.

Develop strategies to increase awareness, membership, and participation among all tenants.

Utilize systems thinking to create scalable experiences and establish measurable KPIs for tenant engagement and program success.

Event Planning & Program Delivery

Plan and execute events that unite community leaders and members, fostering impactful interactions.

Support field operations teams in delivering exceptional programs by applying critical thinking and subject matter expertise.

Develop programs tailored to tenant needs, ensuring alignment with Exos’ values and principles.

Communication & Marketing

Partner with tenant organizations to promote wellness center offerings through newsletters, social media, and onsite events.

Tailor communications to effectively engage diverse audiences, simplifying complex strategies into actionable narratives.

Craft compelling messages that resonate emotionally and create a sense of community and belonging.

Qualifications :

Bachelor’s degree in Business, Health & Wellness, Sports Management, or a related field.

3 years of experience in project, program, or operations management, with a proven ability to lead cross-functional teams.

Strong leadership background with a track record of managing both physical and digital communities.

Experience as a liaison in corporate, agency, or consulting environments, with expertise in aligning stakeholders.

Proficiency in analyzing data to guide programmatic decisions and measure success.

Exceptional communication skills with the ability to engage global, diverse audiences.

Familiarity with design thinking methodologies and a systems-thinking approach.

Core Competencies :

Strategic Leadership : Ability to align operational goals with tenant needs and organizational objectives.

Community Building : Expertise in designing experiences that foster meaningful connections and drive engagement.

Collaboration : Proven ability to work seamlessly across business, design, and human performance teams.

Adaptability : Agility in managing diverse stakeholder needs in a dynamic environment.

Communication : Exceptional skill in delivering clear, compelling messages tailored to various audiences.

WHO WE ARE

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.

Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.

We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating, and making waves. And we feel that it’s our responsibility to help others because we know there’s a better way. That better way is Exos Readiness.

We are an equal opportunity employer

EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives, and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.

Learn more here :

EEO is the Law

EEO is the Law Supplement

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General Manager - Multi-Tenant Employee Wellbeing Center

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