What are the responsibilities and job description for the Customer Supply Manager - North America position at Exotec?
Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.
Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.
Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with over 1000 (and counting!) ExoPeople around the world to help turn your ideas into a reality.
The robotics revolution is just the beginning at Exotec. Will you be part of it?
As a Customer Supply Manager, you will
- Recruit, onboard, train, and develop high-performing team members, fostering a culture of accountability, continuous learning, and professional growth.
- Monitor and manage logistics budgets, ensuring cost control, financial efficiency, and alignment with company objectives.
- Act as the escalation point for operational challenges, leading the resolution of complex issues to maintain seamless supply chain performance.
- Oversee supply chain activities in collaboration with internal teams across the US and France, focusing on cost optimization, speed-to-market, and strict compliance with internal policies and external regulations.
- Ensure exceptional customer service for Exotec’s North American clients through effective team coaching, development, and the implementation of best practices to meet Service Level Agreements (SLAs).
- Identify and implement strategies to enhance overall customer satisfaction, proactively addressing areas for improvement.
- Supervise procurement and the delivery of traded goods, ensuring margin targets are achieved while optimizing cost-efficiency.
- Degree with a specialization in Supply Chain, Logistics, or a related field.
- 8 years of relevant experience in supply chain, procurement, or customer service-oriented supply chain roles, ideally within complex supply chain environments.
- Proven management experience, with the ability to lead diverse teams and support individual growth.
- Strong focus on customer satisfaction, both for internal business units and key external clients.
- Ability to implement, manage, and improve supply chain processes, ensuring operational efficiency and compliance.
- Proficiency in ERP systems like SAP are a plus.
- Stock option plan and company performance based bonus
- Comprehensive medical, dental and vision coverage
- Generous holiday pay and time off
- Retirement savings plan (401(k))
- Numerous training and development opportunities
Exotec is an equal opportunity employer and all applicants will be considered without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, ethnicity, or any other protected classification, in accordance with applicable federal, state, and local laws. We provide an inclusive work environment that respects all differences.
