What are the responsibilities and job description for the Engineering Coordinator position at Exotic Automation & Supply?
Job Description
Job Description
General Summary :
Responsible to execute the day-to-day operations support of the engineering team, regularly interfacing with both internal and external customers. Responsibilities include, but not limited to, thorough understanding of Exotic product lines, handling customer inquiries, monitoring project status, quotations, order entry, order follow-up and all business system functions related to engineering projects.
Essential Job Functions :
- Complete understanding of all policies and procedures within the department and corporation.
- Understanding of the various types of engineering products and related projects; timely completion of assigned tasks.
- Understand product nomenclature; creation of engineering part numbers as needed.
- Represent the Engineering team as primary point of contact for quote and order status to internal and external customers.
- Compiling and maintaining department Key Performance Indicators (KPI’s).
- Implement all sales-related procedures including sourcing, follow-up, return goods, etc.
- Knowledge of core vendor base and pricing structure.
- Responsible for all aspects of processing an order : order entry, bill of material (BOM) entry, job order entry, engineering change orders (ECO), and job close-out.
- Troubleshoot and resolves system issues with orders (pricing, labor, materials, invoicing, etc.).
- Generate daily, weekly, and monthly reports for critical decision-making purposes.
- Scheduling of New Order Reviews and other department meetings as necessary.
- Organize and maintain electronic file system, ensuring all job folders and related engineering documentation are closed out properly per the quality system guidelines.
- Primary interface with Accounting for invoice rejections, non-payment on orders, and credit card order processing, etc.
- Processing of all returns and associated repair requests from RFQ through order close-out.
- Knowledge and ability to procure needed products / services to fill customer requirements; perform all aspects of the “ship direct” process when applicable; and perform expedite functions as necessary to satisfy customer requirements.
Supplemental Job Functions :
Knowledge, Skills and Abilities Required :
Working Conditions :
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