What are the responsibilities and job description for the Service Coordinator position at Exotic Automation & Supply?
Job Summary
The Service Operations Assistant plays a vital role in the day-to-day operations of the department, assisting with administrative duties and providing exceptional customer service. Key responsibilities include product knowledge, customer inquiries, order entry, and job labor utilization.
Essential Job Functions
- Assists with creating and processing orders, including customer product records, EDI's, pricing structure, order follow-up, and expediting.
- Supports sales-related procedures, including sourcing, follow-up, returned goods, non-conforming items, issuing materials, and resolving account discrepancies.
- Works with the accounting department to establish terms and conditions for large-scale projects.
- Estimates and processes capital equipment orders, coordinating shipments and installation.
- Troubleshoots and resolves system issues related to orders.
- Develops effective scheduling processes for jobs and labor.
- Updates and analyzes weekly call logs.
- Generates daily, weekly, and monthly reports for critical decision-making purposes.
- Manages accounting interfaces, including invoice rejections and non-payment on orders.
- Oversees rental and service contracts, including drafting, approving, and billing.
- Creates work orders for technicians using scheduling software.
Supplemental Job Functions
- Provides a positive work environment and supports teamwork.
- Contributes to the company's profitability and attainment of goals and objectives set by the Board of Directors.
- Participates in corporate on-boarding and orientation programs.
Knowledge, Skills, and Abilities Required
- High School Diploma (required).
- Previous work experience in manufacturing, construction, or automation (preferred).
- Customer orientation and adaptability to different personalities.
- Moderate level PC skills, proficiency in Microsoft programs.
- Demonstrated problem-solving capabilities.
- Ability to work overtime when necessary, with appropriate notice.
- Organizational skills to prioritize, plan, and coordinate work activities and resources.
- Interpersonal skills for effective communication with associates, customers, business partners, and management team.
Working Conditions
The Service Operations Assistant works in a normal business office environment with regular exposure to noise, dust, office equipment, and supplies. The position requires physical dexterity, ability to sit or stand for extended periods, and use standard office equipment.
