Director, Launch Engagements

Launch Engagement Director – Enterprise SaaS

NYC (Onsite)

Our client is a cutting-edge AI-powered platform that’s revolutionizing the quality and safety of innovative, engineered products – from airplanes and electric vehicles to medical devices and consumer electronics. Backed by top enterprise SaaS investors and strategic partners, this company leverages advanced AI to tackle the toughest challenges in modern manufacturing.

Role Overview:

They are seeking a Director of Launch Engagements to lead the onboarding and adoption of our enterprise software for newly signed clients. This high-impact role blends customer success, strategic execution, and operational excellence to drive measurable outcomes for enterprise clients. You'll play a key role in successful implementations, showcase platform value, and unlock broader opportunities for commercial growth.

Key Responsibilities:

Client Success & Strategic Engagement:

• Own the success of client launches, aligning their objectives with platform capabilities and long-term goals.
• Build strong, trust-based relationships with client stakeholders, including executives, champions, and technical users.
• Facilitate executive-level discussions to communicate progress, uncover strategic value, and identify expansion opportunities.
• Collaborate with Sales to uncover and act on commercial opportunities based on initial successes.

Implementation & Onboarding Leadership:

• Lead implementation planning, ensuring smooth onboarding and alignment on deliverables.
• Oversee platform configuration and data integrations to align with client workflows.
• Conduct workshops to identify client pain points, workflows, and success metrics.
• Deliver enablement sessions and provide ongoing support to drive adoption and embed the platform into client operations.

Commercial Growth & ROI Realization:

• Partner with clients to track and document ROI, highlighting the platform’s business impact.
• Identify and propose additional use cases, driving expansion opportunities within client organizations.
• Deliver progress updates and showcase early wins to client executives.
• Collaborate with Sales to secure buy-in for expanded use, additional licenses, or broader deployments.

Operational Excellence:

• Coordinate cross-functional teams to ensure successful, on-time platform delivery.
• Resolve operational challenges proactively to maintain high client satisfaction.
• Develop best practices, playbooks, and lessons learned to streamline success across accounts.

Metrics, Insights & Reporting:

• Track user adoption, engagement, and overall client satisfaction.
• Present executive-level reports showcasing implementation progress, impact metrics, and adoption insights.
• Use client feedback to drive product enhancements and improve internal processes.

Who You Are:

• Proven leader with 5 years of experience in customer success, professional services, or enterprise software implementation.
• Skilled at driving measurable client outcomes and fostering long-term partnerships.
• Technical aptitude, with hands-on experience in enterprise software delivery, platform configuration, and data integration.
• Excellent communication and relationship-building skills, with experience engaging stakeholders at all levels.
• Analytical and results-oriented, leveraging data to showcase impact and inform decisions.
• Comfortable thriving in a fast-paced, high-growth startup environment.