Operations Analyst

Position Overview

The Operations Analyst will play a key role in driving operational efficiency, analyzing business processes, and supporting data-driven decision-making. This position requires a strategic thinker with a strong analytical background, excellent problem-solving skills, and a collaborative approach to working across teams

Key Responsibilities

Operational Support, Analysis & Reporting

·      Analyze key business operations to identify inefficiencies, trends, and opportunities for improvement.

·      Oversee supply chain, including processor and fulfillment vendors

·      Perform customer-level research and analysis

·      Maintain program collateral, including customer agreements and make updates as required

·      Maintain and report on inventory at retail locations, in-office and at card fulfillment vendors

·      Work with Compliance to ensure portfolio meets required regulations and internal policies.

·      Handle reporting requirements monthly

·      Develop, maintain, and distribute regular operational and financial reports.

·      Monitor key performance indicators (KPIs) and recommend actionable insights.

Process Improvement

• Evaluate current processes and workflows to identify areas of improvement.
• Collaborate with stakeholders to implement best practices and optimize operational procedures.
• Develop and maintain process documentation.

Data Management & Insights

·      Collect, validate, and analyze large datasets to support strategic initiatives.

• Leverage data visualization tools to present findings to senior management and other teams.
• Participate in testing and documentation of new products with I.T.

·      Maintain data integrity and ensure compliance with organizational data policies.

Project Support

·      Assist in the planning and execution of cross-functional projects.

·      Track project milestones and deliverables, providing timely updates to relevant stakeholders.

·      Support resource allocation and budget management for ongoing initiatives.

Collaboration & Communication

·      Act as a liaison between operations, finance, IT, and other departments.

·      Facilitate meetings and workshops to gather requirements and drive alignment.

·      Ensure consistent communication of operational priorities and updates.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field.
• 2–5 years of experience in operations, business analysis, or a similar role.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint) and data analysis tools (e.g., SQL, Tableau, Power BI).
• Strong analytical skills with the ability to interpret complex data and provide actionable recommendations.
• Motivated self-starter with a flexible attitude and able to adapt to a changing and regulated environment.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple projects and meet deadlines in a fast-paced environment.