What are the responsibilities and job description for the Workplace Experience Coordinator position at Expedite Solutions?
This receptionist-heavy role is ideal for individuals with a background in hospitality who take pride in delivering exceptional customer service. As the Workplace Experience Coordinator, you will serve as the first point of contact for employees, visitors, and guests, playing a key role in creating a warm and professional environment.
Key Responsibilities:
- Welcome all guests and employees with a friendly, professional demeanor upon arrival. Issue visitor and parking passes, ensuring compliance with security protocols.
- Handle incoming calls promptly and professionally; route calls as needed and provide general information.
- Support workplace experience services including mailroom management, office supply replenishment, onboarding coordination, and workplace requests.
- Assist with planning and executing on-site events. This includes space booking, room setup and breakdown, and coordinating refreshments or supplies.
- Coordinate with janitorial and maintenance staff to ensure workplace cleanliness and timely resolution of service requests.
- Respond to inquiries or complaints with a solution-focused, customer service-oriented approach.
- Arrange and confirm reservations or activities (dining, travel, business meetings) as requested.
- Serve as liaison with external vendors and service providers.
- Maintain compliance with all emergency, safety, and security procedures. Promptly notify necessary personnel in the event of an incident.
- Create and deliver presentations, and communicate clearly with internal teams or guests.
- Follow established procedures and directions from leadership with consistency and attention to detail.
Qualifications:
- High School Diploma or GED required.
- 1–2 years of relevant experience in hospitality, administrative, or receptionist roles.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Exceptional organizational skills and attention to detail.
- A proactive, service-oriented attitude with a willingness to take initiative.
- Ability to handle multiple tasks and prioritize effectively in a dynamic workplace.
Job Types: Full-time, Contract, Temp-to-hire
Pay: $27.00 - $29.00 per hour
Expected hours: 40 per week
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Duration: 3 Months (Potential for Full-Time Conversion)
Experience:
- Receptionist: 4 years (Preferred)
Ability to Commute:
- Philadelphia, PA 19102 (Required)
Ability to Relocate:
- Philadelphia, PA 19102: Relocate before starting work (Required)
Work Location: In person
Salary : $27 - $29
