Call center Rep / Warehouse

Job Overview

We are seeking a dedicated Call Center Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries in a professional manner.

Responsibilities

• Answer incoming calls and respond to customer inquiries
• Make outbound calls to follow up on customer concerns or inquiries
• Provide information about products and services
• Resolve customer complaints with patience and empathy
• Maintain accurate records of customer interactions and transactions
• Identify and escalate priority issues
• Process orders, forms, and applications
• Perform data entry tasks accurately

Qualifications

• Fluent in English; bilingual proficiency is a plus
• Strong communication skills to effectively interact with customers
• Ability to analyze and solve problems efficiently
• Experience in customer support or client services is advantageous
• Proficiency in computerized systems for data entry and information retrieval
• Multilingual abilities are a bonus for this role

Job Type: Contract

Pay: $20.00 per hour

Expected hours: 37.5 per week

Shift:

• Day shift

Experience:

• Customer service: 1 year (Required)

Location:

• Chattanooga, TN 37416 (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $20