What are the responsibilities and job description for the Collection Specialist position at Expedite Technology Solution?
Education : Must have prior collections experience- preferably at minimum 2 years
- Experience with Microsoft Excel
Preferred:
- Oracle and Salesforce experience
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Responsibilities:
- Analyze customer accounts to understand various invoice types, determine if credits are due, etc., and organize open invoices into a spreadsheet, if needed
- Contact customers via phone and email to collect past due balances, and assist customers with requests for copies of invoices, billing questions, etc.
- Utilize Oracle & Salesforce as well as other software applications (MS Word, Excel) to gather and enter pertinent information (customer account statements, invoices, payment research and update past due status)
- Prepare weekly/monthly aging reports for management, with notes on status of collection efforts
- Process credit and accounting tickets for support renewals & returned equipment
- Process credit card receipt
- Gather and provide all pertinent information to forward accounts to collection agency
- Support co-workers with other projects as needed
- Follow departmental procedures
- Cooperate and communicate with other team members and departmental staff to meet business goals
- Follow all company policies and procedures, including adhering to scheduling and attendance requirements
- Perform other duties as requested or required by business conditions.
Job Type: Contract
Pay: $34.00 per hour
Expected hours: 37.5 per week
Education:
- Bachelor's (Required)
Experience:
- Collection management: 1 year (Required)
Location:
- Alpharetta, GA 30005 (Required)
Shift availability:
- Day Shift (Required)
Work Location: In person
Salary : $34
