Collection Specialist

Job Summary

The Collections Specialist is responsible for ensuring that the company receives all necessary payments from debtors. Their duties include monitoring accounts receivable statements to identify debts owed to their company, contacting customers or business partners to notify them of overdue payments and documenting debts collected.

Duties & Responsibilities

• Corresponding with customers that have a past due balance either by phone, email, or mail.

• Sending statements or invoices and figuring out different payment methods.

• Working with customers to resolve their past due account and update any information that is relevant to billing.

• Keeping either a log or notes of customers contacted and what was discussed.

• Notifying our billing team of any errors and working in house to resolve those errors.

• Working with General Managers and sales to figure out the best approach with certain customers.

• Working to reduce our overall bad debt risk.

Qualifications

• Finance/Accounting experience preferred but not a must.

• At least 3 years’ experience in customer service is required.

• Must be able to work in a fast-paced work environment.

• Must be able to operate general office equipment.

• Effective problem-solving skills.

• Ability to handle conflict and resolution.

• Ability to learn a new system relativity quickly.

• Organized and a great note taker.

Physical Requirements & Working Conditions

• Must be able to talk, listen, and speak clearly on telephone.

• Job is primarily sedentary, minimal physical effort/lifting – up to 10 pounds.

• Office environment.

• No travel is required for this job.