What are the responsibilities and job description for the Office Assistant/Customer Service position at Expedite Technology Solution?
Overview
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and administrative support in a fast-paced environment.
Responsibilities
- Answer incoming calls and assist customers with inquiries or concerns
- Provide information about products and services
- Process orders, returns, and exchanges
- Maintain customer records by updating account information
- Handle customer complaints with empathy and professionalism
- Assist with clerical tasks such as filing, data entry, and proofreading documents
- Utilize computer systems to track customer interactions and resolutions
Skills
- Bilingual proficiency is a plus
- Previous experience in customer service or as a medical receptionist is beneficial
- Strong clerical skills including filing, data entry, and proofreading
- Computer literacy with the ability to navigate various software applications
- Excellent phone etiquette and communication skills
- Ability to handle multiple tasks efficiently
- Strong attention to detail and accuracy
Job Type: Contract
Pay: $13.00 - $14.00 per hour
Expected hours: 37.5 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Cleveland, TN 37312 (Required)
Work Location: In person
Salary : $13 - $14
