What are the responsibilities and job description for the Digital & Technology - Field Support Analyst position at Expedite Technology Solutions LLC?
Job Description: Req ID:
12378-1
Title
Field Support Analyst
Job Family
D&T
Background Package
Bill Rate:
M-F 8am - 5pm
Remote/Hybrid/In-Person
In-person
Location:
Bloomington-4400 W. 78 Ste 300, MN
Assignment Duration
6/30/2025
Potential To Convert To FTE, If So, What Rate
yes*** 65-70k yearly
Resource's Typical Working Day
Working with Desk side support
Answering technical support issues
Working tickets
Assisting with the distribution of hardware across the country
Proactive customer service
Years Of Experience Needed
2-3 years IT experience
5 years in customer service
Level Of Education
H.S. Diploma with technical experience
Systems/Software Proficiencies
Windows 11
Office 365
InTune
Azure
Active Directory
Imaging Process
Certifications/Licenses
Microsoft Certification preferred
Top Must Have Skills
Great Customer Service Skills
Ability to communicate with client
Top Nice To Have Skills
Willingness to learn
Team Player
Able to collaborate
Interview Process
Techinical phone screen
Culture interview (Teams)
On-Site meeting
A minimum of two to three years of related experience and/or training. A PC Technician; -- Both Network and Dell Hardware certification is a plus Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or allocations. Ability to comprehend, analyze, and interpret situations. Ability to solve problems involving several options. Requires strong analytical and quantitative skills. Exceptional Customer Skills required. Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network. Provides level I & II end-user support for software and hardware issues. Oversees the daily operations of the local area network. Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals. Troubleshoots Desktop Virus and malware issues Maintains a daily backup of all network files. Performs service administration tasks for software and hardware products to ensure manufacturer warranty. Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance. Provides recommendations of program changes to correct software problems. Assists in the purchasing of new computer equipment and peripherals for a specified location. Performs software and hardware inventory. Basic Administration of Phone and Voicemail systems for site. Performs other duties as assigned. No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks. Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co- workers and supervisor.
12378-1
Title
Field Support Analyst
Job Family
D&T
Background Package
- Standard
Bill Rate:
M-F 8am - 5pm
Remote/Hybrid/In-Person
In-person
Location:
Bloomington-4400 W. 78 Ste 300, MN
Assignment Duration
6/30/2025
Potential To Convert To FTE, If So, What Rate
yes*** 65-70k yearly
Resource's Typical Working Day
Working with Desk side support
Answering technical support issues
Working tickets
Assisting with the distribution of hardware across the country
Proactive customer service
Years Of Experience Needed
2-3 years IT experience
5 years in customer service
Level Of Education
H.S. Diploma with technical experience
Systems/Software Proficiencies
Windows 11
Office 365
InTune
Azure
Active Directory
Imaging Process
Certifications/Licenses
Microsoft Certification preferred
Top Must Have Skills
Great Customer Service Skills
Ability to communicate with client
Top Nice To Have Skills
Willingness to learn
Team Player
Able to collaborate
Interview Process
Techinical phone screen
Culture interview (Teams)
On-Site meeting
A minimum of two to three years of related experience and/or training. A PC Technician; -- Both Network and Dell Hardware certification is a plus Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or allocations. Ability to comprehend, analyze, and interpret situations. Ability to solve problems involving several options. Requires strong analytical and quantitative skills. Exceptional Customer Skills required. Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network. Provides level I & II end-user support for software and hardware issues. Oversees the daily operations of the local area network. Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals. Troubleshoots Desktop Virus and malware issues Maintains a daily backup of all network files. Performs service administration tasks for software and hardware products to ensure manufacturer warranty. Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance. Provides recommendations of program changes to correct software problems. Assists in the purchasing of new computer equipment and peripherals for a specified location. Performs software and hardware inventory. Basic Administration of Phone and Voicemail systems for site. Performs other duties as assigned. No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks. Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co- workers and supervisor.
