What are the responsibilities and job description for the Engineering Technical - Helpdesk Support Helpdesk Support position at Expedite Technology Solutions LLC?
Job Description: While working in a team environment to trouble, configure, and deliver *** software solutions to the Defense Commissary Agencys customers and employees. In this role, you will be working with a variety of cutting-edge technologies such as payment solutions, e-commerce, loyalty solutions, point of sale, reporting and payment technologies Grocers require to run their business. This role will report to the ***/EBS Helpdesk Manager.
Position Summary & Key Area Of Responsibility
This position is responsible for supporting clients and configuring *** software solutions to meet customer needs and drive business value. This role requires a combination of dedication and skill that enables a candidate to instill confidence in our expertise in implementing *** POS solutions
Specific Responsibilities Include
" Planning, installing, configuring, maintaining, and supporting all applications and hardware
" Ability to communicate with all levels of co-workers and management a must to perform this job successfully
" Responsible for troubleshooting hardware and software issues on a timely basis to adhere to the contractual SLAs
" Monitor and analyze Helpdesk entries to ensure client needs are properly met
" Perform daily monitoring of all applications and data links
" Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware
" Provide on-going education and training to users
" Propose changes or solutions to products and services for optimal business results
" Investigate customer relationship problems, and analyzes business processes
" proposes business solutions and services needed to satisfy customer requirements
" Answer incoming phone calls and monitor helpdesk phone queues for customer support and troubleshooting.
Basic Qualifications
" Bachelor of Science degree in Information Technology or 5 years of IT/Software Application Support
" CompTIA Security Certification
" Active DOD Security Clearance at the Secret Level or higher
" Knowledge of IT operations in a government environment
" Strong technical ability
" Excellent written and oral communication skills
" Excellent leadership skills
" Excellent reporting skills
" Ability to multi-task
" Strong interpersonal skills
" Fluent in the use of the English language
" Ability to work independently
" Ability to work flexible hours
Preferred Qualifications
" Previous experience working on an IT Service Desk supporting 500 customers
" 5 years of IT Experience working with the United States Government
" Experience with software deployment and application support
" Excellent technical troubleshooting skills
Comments for Suppliers: Security Certification and Active Clearance is non-negotiable.
Fully Remote
" Will this position be contracted to hire? If so, what is the salary range *** offers for this role?: Yes / 70k-75K Annually.
" Any specific industry experience you are hoping this candidate to have?: Experience working with a Government Customer in IT and working remote.
" List 3 most important skills/qualifications you MUST see in your candidates?: Ability to work independently, Analytical thinker, Ability to multi-task.
" *** providing laptop (Y/N): Yes
" Visa holders permitted (Y/N): No, U.S. Citizen only.
" Will this position support a government client/contract? (Y/N): Yes
Position Summary & Key Area Of Responsibility
This position is responsible for supporting clients and configuring *** software solutions to meet customer needs and drive business value. This role requires a combination of dedication and skill that enables a candidate to instill confidence in our expertise in implementing *** POS solutions
Specific Responsibilities Include
" Planning, installing, configuring, maintaining, and supporting all applications and hardware
" Ability to communicate with all levels of co-workers and management a must to perform this job successfully
" Responsible for troubleshooting hardware and software issues on a timely basis to adhere to the contractual SLAs
" Monitor and analyze Helpdesk entries to ensure client needs are properly met
" Perform daily monitoring of all applications and data links
" Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware
" Provide on-going education and training to users
" Propose changes or solutions to products and services for optimal business results
" Investigate customer relationship problems, and analyzes business processes
" proposes business solutions and services needed to satisfy customer requirements
" Answer incoming phone calls and monitor helpdesk phone queues for customer support and troubleshooting.
Basic Qualifications
" Bachelor of Science degree in Information Technology or 5 years of IT/Software Application Support
" CompTIA Security Certification
" Active DOD Security Clearance at the Secret Level or higher
" Knowledge of IT operations in a government environment
" Strong technical ability
" Excellent written and oral communication skills
" Excellent leadership skills
" Excellent reporting skills
" Ability to multi-task
" Strong interpersonal skills
" Fluent in the use of the English language
" Ability to work independently
" Ability to work flexible hours
Preferred Qualifications
" Previous experience working on an IT Service Desk supporting 500 customers
" 5 years of IT Experience working with the United States Government
" Experience with software deployment and application support
" Excellent technical troubleshooting skills
Comments for Suppliers: Security Certification and Active Clearance is non-negotiable.
Fully Remote
" Will this position be contracted to hire? If so, what is the salary range *** offers for this role?: Yes / 70k-75K Annually.
" Any specific industry experience you are hoping this candidate to have?: Experience working with a Government Customer in IT and working remote.
" List 3 most important skills/qualifications you MUST see in your candidates?: Ability to work independently, Analytical thinker, Ability to multi-task.
" *** providing laptop (Y/N): Yes
" Visa holders permitted (Y/N): No, U.S. Citizen only.
" Will this position support a government client/contract? (Y/N): Yes
Salary : $70,000 - $75,000
