What are the responsibilities and job description for the Engineering Technical - Helpdesk Support position at Mindlance?
Job Description : While working in a team environment to trouble, configure, and deliver Client software solutions to the Defense Commissary Agency's customers and employees. In this role, you will be working with a variety of cutting-edge technologies such as payment solutions, e-commerce, loyalty solutions, point of sale, reporting and payment technologies Grocers require to run their business. This role will report to the Client / EBS Helpdesk Manager.
POSITION SUMMARY & KEY AREA OF RESPONSIBILITY :
This position is responsible for supporting clients and configuring Client software solutions to meet customer needs and drive business value. This role requires a combination of dedication and skill that enables a candidate to instill confidence in our expertise in implementing Client POS solutions
Specific Responsibilities include :
- Planning, installing, configuring, maintaining, and supporting all applications and hardware
- Ability to communicate with all levels of co-workers and management a must to perform this job successfully
- Responsible for troubleshooting hardware and software issues on a timely basis to adhere to the contractual SLAs
- Monitor and analyze Helpdesk entries to ensure client needs are properly met
- Perform daily monitoring of all applications and data links
- Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware
- Provide on-going education and training to users
- Propose changes or solutions to products and services for optimal business results
- Investigate customer relationship problems, and analyzes business processes
- proposes business solutions and services needed to satisfy customer requirements
- Answer incoming phone calls and monitor helpdesk phone queues for customer support and troubleshooting.
BASIC QUALIFICATIONS :
PREFERRED QUALIFICATIONS :
Comments for Suppliers : Security Certification and Active Clearance is non-negotiable.
Fully Remote
EEO :
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority / Gender / Disability / Religion / LGBTQI / Age / Veterans."
