What are the responsibilities and job description for the Office & Soft Services - Workplace Exp Coordinator position at Expedite Technology Solutions LLC?
Job Description: Bill Rate Range: ***
Shift Times: M-F: 7:30/8AM-5PM
Job Summary
This is an onsite Reception based role-a large focus on email and ticket responses-phone responsibilities occasionally
" Individual will be responsible for responding to emails and tickets based on a client portal ticket system and a portal for building related requests
" Internal App used to track requests
" Report to supervisors
" Assisting with parking validation
" Badge/registration requests
" Responding to internal client requests, Conference Room management
" Walking the floor/restocking pantry/office upkeep
Responsibilities
" Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Concierge Reception / Conference & Meeting Room Management A/V Support Meeting & Event Management Community Programs Workplace Coaching & Onboarding Food Services Parking & Commute Bicycle & Local Shuttle Supported Employment Company Store Pet Programs Document Services Mail Services Record Archiving Office Supply Management Moves, Adds, Changes Furniture Management Space Reset Workplace Onboarding Assists the Workplace Experience leadership team with general administrative support including invoice processing, travel arrangements, expense reporting, etc.
" Requests building and/or equipment services as needed. Provides administrative support for Workplace Experience team as directed, including expense management, meeting coordination, office and workplace experience equipment care, and supply management.
" Manages accuracy, production, quality and retention of program materials; which may include administration of SharePoint sites or similar. Ensures client and company materials comply with client and company brand guidelines.
" Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested. Ensures all billings for business services are invoiced and billed as required. Attends move meetings and coordinate all moves with client contacts.
" Responds to customer requests and complaints regarding Workplace Experience services.
" Maintains relationships with vendors that provide services and goods to the office.
" Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.
" Administers Workplace Experience team member and third-party service provider on-boarding process, including new employee orientation, training, equipment and software ordering. Assists in the completion of the office Business Continuity plan. Performs other duties as assigned.
Must Haves
" HS Diploma or GED required. A minimum of 1 - 2 years related experience (e.g. Front Desk, Reception)***
" Communication Skills- Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and email correspondence.***
" Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
" Ability to effectively present information to an internal department and/or large groups of employees.
" Comfortable meeting and engaging with new people. Warm and engaging demeanor.
" Ability to assess circumstances, empathize and offer help.
" Financial Knowledge- Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
" Reasoning Ability- to understand and carry out general instructions in standard situations.
" Ability to solve problems in standard situations. Requires basic analytical skills.
" Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc.
" Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
" Best candidates will have a genuine interest in in anticipating and serving the needs of others.
" A warm demeanor and desire to collaborate with others is key.
" Physical ability to assist with warehouse operations. Able to lift 50 lbs.
Summary
As a *** Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service
experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer
service to the clients and visitors of a designated building.
What Youll Do
" First point of contact for all those entering the facility. Greet them with a friendly and welcoming
demeanor. Issue visitor and parking passes and follow security protocols.
" Make a memorable first impression by answering the telephone in a professional manner. Create
presentations and speak to various-sized groups.
" Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
" Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services
including mail, office supply services, and onboarding.
" Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a
professional customer service-driven manner.
" Organize and manage on-site events. This includes securing event space, set up and tear down of the
room, and delivery of supplies.
" Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the
safety of all individuals in the building.
" Coordinate with vendors who supply services or goods to the workplace.
" Explain detailed and/or complicated information within the team. Follow specific directions as given by
the manager.
" Impact through clearly defined duties, and methods and tasks are described in detail. Use existing
procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
What Youll Need
" High School Diploma or GED with up to 2 years of job-related experience.
" Ability to follow basic work routines and standards in the application of work.
" Communication skills to exchange straightforward information.
" Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
" Strong organizational skills with an inquisitive mindset.
Shift Times: M-F: 7:30/8AM-5PM
Job Summary
This is an onsite Reception based role-a large focus on email and ticket responses-phone responsibilities occasionally
" Individual will be responsible for responding to emails and tickets based on a client portal ticket system and a portal for building related requests
" Internal App used to track requests
" Report to supervisors
" Assisting with parking validation
" Badge/registration requests
" Responding to internal client requests, Conference Room management
" Walking the floor/restocking pantry/office upkeep
Responsibilities
" Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Concierge Reception / Conference & Meeting Room Management A/V Support Meeting & Event Management Community Programs Workplace Coaching & Onboarding Food Services Parking & Commute Bicycle & Local Shuttle Supported Employment Company Store Pet Programs Document Services Mail Services Record Archiving Office Supply Management Moves, Adds, Changes Furniture Management Space Reset Workplace Onboarding Assists the Workplace Experience leadership team with general administrative support including invoice processing, travel arrangements, expense reporting, etc.
" Requests building and/or equipment services as needed. Provides administrative support for Workplace Experience team as directed, including expense management, meeting coordination, office and workplace experience equipment care, and supply management.
" Manages accuracy, production, quality and retention of program materials; which may include administration of SharePoint sites or similar. Ensures client and company materials comply with client and company brand guidelines.
" Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested. Ensures all billings for business services are invoiced and billed as required. Attends move meetings and coordinate all moves with client contacts.
" Responds to customer requests and complaints regarding Workplace Experience services.
" Maintains relationships with vendors that provide services and goods to the office.
" Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.
" Administers Workplace Experience team member and third-party service provider on-boarding process, including new employee orientation, training, equipment and software ordering. Assists in the completion of the office Business Continuity plan. Performs other duties as assigned.
Must Haves
" HS Diploma or GED required. A minimum of 1 - 2 years related experience (e.g. Front Desk, Reception)***
" Communication Skills- Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and email correspondence.***
" Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
" Ability to effectively present information to an internal department and/or large groups of employees.
" Comfortable meeting and engaging with new people. Warm and engaging demeanor.
" Ability to assess circumstances, empathize and offer help.
" Financial Knowledge- Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
" Reasoning Ability- to understand and carry out general instructions in standard situations.
" Ability to solve problems in standard situations. Requires basic analytical skills.
" Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc.
" Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
" Best candidates will have a genuine interest in in anticipating and serving the needs of others.
" A warm demeanor and desire to collaborate with others is key.
" Physical ability to assist with warehouse operations. Able to lift 50 lbs.
Summary
As a *** Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service
experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer
service to the clients and visitors of a designated building.
What Youll Do
" First point of contact for all those entering the facility. Greet them with a friendly and welcoming
demeanor. Issue visitor and parking passes and follow security protocols.
" Make a memorable first impression by answering the telephone in a professional manner. Create
presentations and speak to various-sized groups.
" Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
" Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services
including mail, office supply services, and onboarding.
" Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a
professional customer service-driven manner.
" Organize and manage on-site events. This includes securing event space, set up and tear down of the
room, and delivery of supplies.
" Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the
safety of all individuals in the building.
" Coordinate with vendors who supply services or goods to the workplace.
" Explain detailed and/or complicated information within the team. Follow specific directions as given by
the manager.
" Impact through clearly defined duties, and methods and tasks are described in detail. Use existing
procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
What Youll Need
" High School Diploma or GED with up to 2 years of job-related experience.
" Ability to follow basic work routines and standards in the application of work.
" Communication skills to exchange straightforward information.
" Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
" Strong organizational skills with an inquisitive mindset.
