What are the responsibilities and job description for the Required - Service Desk Personnel - Job Reference # 63932 - Nashville, TN 37243 position at Expedite Technology Solutions, LLC?
Job Title : Service Desk Personnel
Location : Nashville, TN, 37243 United States
Duration : - Long Term Contract
Job Reference # 63932
Job Description :
- IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
- People / Customer Service skills required
- Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
- Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
- Intune Management included but not limited to two-factor authentication
- iOS Management, Support, and Deployment
- Setting up new phones / Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup / Restore device data
- Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
- Network troubleshooting
- Internal vs external
- Wifi
- Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
- Remote support
- MSRA
- TEAMs
- Webex
- Hardware Deployment
- ServiceNow
- Ticket management
- Ticket assignment
- Must be able to lift at least 50 pounds.
