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Service Desk Personnel - Nashville, TN

Information Resource group, Inc.
Nashville, TN Full Time
POSTED ON 2/24/2025
AVAILABLE BEFORE 5/21/2025

Title : Service Desk Personnel

Location : Nashville, TN 37243 (Onsite)

Duration : 12 Months

Regular Shift

IT Call Center Experience preferred

  • Able to handle call volume of up to 30 calls per day.

People / Customer Service skills required

Printer Administration and Troubleshooting

  • Server Print Queue, and local Queues

    • Active Directory Management

  • Able to navigate Different OUs
  • Able to look up attributes
  • Able to reset password and unlock accounts.
  • InTune Management included but not limited to two-factor authentication

    • iOS Management, Support, and Deployment

  • Setting up new phones / Ipads
  • Resetting iTunes accounts
  • Resetting network settings
  • Backup / Restore device data

    • Video Conferencing

  • Cisco WebEx
  • MS Teams
  • Cisco Presence video solutions

    • Network troubleshooting

  • Internal vs external
  • Wifi

    • Application Troubleshooting

  • Account permission
  • Compatibility settings
  • Browser vs installed

    • Remote support

  • MSRA
  • TEAMs
  • Webex

    • Hardware Deployment

    ServiceNow

  • Ticket management
  • Ticket assignment

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