What are the responsibilities and job description for the Engineering Technical - Helpdesk Support Helpdesk Support position at Expedite Technology Solutions?
Job Description
Job Description
Job Description : While working in a team environment to trouble, configure, and deliver
- software solutions to the Defense Commissary Agency s customers and employees. In this role, you will be working with a variety of cutting-edge technologies such as payment solutions, e-commerce, loyalty solutions, point of sale, reporting and payment technologies Grocers require to run their business. This role will report to the
- EBS Helpdesk Manager.
POSITION SUMMARY & KEY AREA OF RESPONSIBILITY :
This position is responsible for supporting clients and configuring
Specific Responsibilities include :
Planning, installing, configuring, maintaining, and supporting all applications and hardware
Ability to communicate with all levels of co-workers and management a must to perform this job successfully
Responsible for troubleshooting hardware and software issues on a timely basis to adhere to the contractual SLAs
Monitor and analyze Helpdesk entries to ensure client needs are properly met
Perform daily monitoring of all applications and data links
Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware
Provide on-going education and training to users
Propose changes or solutions to products and services for optimal business results
Investigate customer relationship problems, and analyzes business processes
proposes business solutions and services needed to satisfy customer requirements
Answer incoming phone calls and monitor helpdesk phone queues for customer support and troubleshooting.
BASIC QUALIFICATIONS :
Bachelor of Science degree in Information Technology or 5 years of IT / Software Application Support
CompTIA Security Certification
Active DOD Security Clearance at the Secret Level or higher
Knowledge of IT operations in a government environment
Strong technical ability
Excellent written and oral communication skills
Excellent leadership skills
Excellent reporting skills
Ability to multi-task
Strong interpersonal skills
Fluent in the use of the English language
Ability to work independently
Ability to work flexible hours
PREFERRED QUALIFICATIONS :
Previous experience working on an IT Service Desk supporting 500 customers
5 years of IT Experience working with the United States Government
Experience with software deployment and application support
Excellent technical troubleshooting skills
Comments for Suppliers : Security Certification and Active Clearance is non-negotiable.
Fully Remote
Will this position be contracted to hire? If so, what is the salary range
Any specific industry experience you are hoping this candidate to have? : Experience working with a Government Customer in IT and working remote.
List 3 most important skills / qualifications you MUST see in your candidates? : Ability to work independently, Analytical thinker, Ability to multi-task.
Visa holders permitted (Y / N) : No, U.S. Citizen only.
Will this position support a government client / contract? (Y / N) : Yes
