What are the responsibilities and job description for the Engineering Technical - Professional Services Technical Engineer position at Expedite Technology Solutions?
Technical Specialist Level 3
Key Areas of Responsibility:
" Daily reporting (project number, site, hours on-site, hours travel, etc.)
" Weekly expense submission
" Project specific reporting (self-audits, virtual audits, weekly updates,
milestone reporting, etc.).
" Verify completion of service delivery
" Escalates project issues and risks by interfacing with project personnel to
include customers, and suppliers
" Monitor implementation in accordance with time, cost, and quality/standards
" Scheduling activities (CE pre-calls, last-minute swap outs, reschedules)
" Maintain access status, updating and increasing as needed
" Maintain training records, updating and increase as needed
" Maintain deployment tools and software (including certifications and
calibrations)
" Lead, supervise, and direct assignments
" Understand and use established safety practices
" Understand quality requirements and have the ability to implement quality
control processes
" Perform power verification and preliminary hardware testing of out of service
equipment (OOS)
" Read and stay current on installation documentation.
" Read and interpret engineering specs, prints, and drawings.
" Demonstrate proper use of tools.
" Perform all physical and mechanical installation activities.
" Maintain on-site job records and administration tracking.
" Perform power and grounding installations on equipment and small power
plants.
" Perform power verification and power-up of equipment.
" Plan, manage logistics and execute physical installation of hardware on one or
multiple sites.
" Perform preliminary hardware testing in an out of service environment.
" Lead Site Teams (Site Team Leader assignment)
" When necessary, use a Personal Computer and various software applications
(email, Microsoft Office, Excel, etc.)
" Travel away from home for several weeks on demand as required
" Shift work required upon demand.
" Physically lift a minimum of 25 pounds (12 kilos)
" Conduct work assignments, communicate, dress and assist customer in a
professional manner.
" Upskill:
o Skill level evaluations (Installation skill levels)
o Boot camps & Online Learning Center (Tester skill levels)
o Provide shadowing and hands on training
Basic Qualifications:
" Have a minimum of 3 years accumulated experience or equivalent as determined by
the Installation Supplier s training process and demonstrated to the TC
representative upon request, proficiency in the system (Network Elements 1, 2, 3,
and 4) being worked on, or hold a Certificate of Completion from a training facility
providing an appropriate curriculum. Bachelor s degree in accounting, finance,
economics, or mathematics
" Ability to demonstrate good analytical and problem-solving skills and communicate
results in a structured manner
" Proficiency in Microsoft Office applications, including Excel, Word, Access, Outlook
" Ability to perform the following work operations or job activities without supervision
or direction:
o Addition or removal of common systems equipment hardware.
o Addition or removal of wiring and connections (on non-working equipment
only).
o Lead verification/continuity testing.
o Analysis of job specifications and drawings.
o Understand the Scope of Work (SOW) and write comprehensive Job Change
Order (JCO) summaries.
o Provide work assignments to Skill Level 1 and 2 Installers.
o Prepare a Method of Procedure (MOP).
o Write Job Information Memorandums (JIMs).
o Resolve job specification and/or drawing problems.
o Mark/correct office record drawings.
o In-process and final quality inspections.
" Be capable of performing additions, removals, and modifications on working
equipment and circuits. Skill Level 4 work operations/job activities may include:
o Circuit modifications
o Software additions or upgrades
o Power transition work
o Addition or removal of batteries.
Preferred Qualifications:
" Strong analytical and problem-solving skills
" Familiarity with TELCORDIA GR-1275 standard
Keywords to Search for:
Telco equipment manufacturer and customer knowledge is a plus.
Ciena 6500/RLS/Waveserver/FAST application
Infinera 7100 series/G series-G32/G34/G42
Cisco
Telecommunication
Infinera
Comcast
Telecommunication
Enterprise customers
GCN customers
DWDM
Fiber Optics
FMT
BDFB
FAP
OTDR
Fiber Characterization FC
BER Test
IDP
Fiber Optic Jumpers
-48V DC
Patch Panel
CO
Hut
Data center
Max Bill Rate: $56.50
" Provide location details onsite or remote/virtual/hybrid (how many days per week in office? Please be as detailed as possible and include exact address if onsite/hybrid): traveling all over country, mostly close to home state, mileage and travel expenses will be reimbursed
" Will this position be contract to hire? If so, what is the salary range Client offers for this role?: No
" Any specific industry experience you are hoping this candidate to have?: Optical, Telcordia GR-1275 Standard
" List 3 most important skills/qualifications you MUST see in your candidates?:
" Client providing laptop (Y/N): No, they will need to have their own laptop, basic tools including screwdriver, pliers, etc.
" Visa holders permitted (Y/N): Yes
" Will this position support a government client/contract? (Y/N): No not necessarily
" There is no set office where the technician will be based. Instead, a hotel will be paid for when they travel to the job location. Generally, the technician works for several days in a row at one location, and then they may be required to travel to the next location, with travel and accommodation covered.
" Could you please confirm whether a bachelor s degree is a requirement for this role?: No, NCRA requires experience before degree (degree is a but not mandatory)
" Would we be able to submit a candidate from anywhere in the USA, provided they can travel and support as needed or they need to be local to Indianapolis IN?: The work is requested in IN, IL, OH, MO, CA. technician can be from other locations too; It is cheaper if we have a local tech as that will save costs, but we are not tight to one location.Comments for Suppliers:Max Bill Rate: $56.50
" There is no set office where the technician will be based. Instead, a hotel will be paid for when they travel to the job location. Generally, the technician works for several days in a row at one location, and then they may be required to travel to the next location, with travel and accommodation covered.
" Could you please confirm whether a bachelor s degree is a requirement for this role?: No, NCRA requires experience before degree (degree is a but not mandatory)
" Would we be able to submit a candidate from anywhere in the USA, provided they can travel and support as needed or they need to be local to Indianapolis IN?: The work is requested in IN, IL, OH, MO, CA. technician can be from other locations too; It is cheaper if we have a local tech as that will save costs, but we are not tight to one location.
Key Areas of Responsibility:
" Daily reporting (project number, site, hours on-site, hours travel, etc.)
" Weekly expense submission
" Project specific reporting (self-audits, virtual audits, weekly updates,
milestone reporting, etc.).
" Verify completion of service delivery
" Escalates project issues and risks by interfacing with project personnel to
include customers, and suppliers
" Monitor implementation in accordance with time, cost, and quality/standards
" Scheduling activities (CE pre-calls, last-minute swap outs, reschedules)
" Maintain access status, updating and increasing as needed
" Maintain training records, updating and increase as needed
" Maintain deployment tools and software (including certifications and
calibrations)
" Lead, supervise, and direct assignments
" Understand and use established safety practices
" Understand quality requirements and have the ability to implement quality
control processes
" Perform power verification and preliminary hardware testing of out of service
equipment (OOS)
" Read and stay current on installation documentation.
" Read and interpret engineering specs, prints, and drawings.
" Demonstrate proper use of tools.
" Perform all physical and mechanical installation activities.
" Maintain on-site job records and administration tracking.
" Perform power and grounding installations on equipment and small power
plants.
" Perform power verification and power-up of equipment.
" Plan, manage logistics and execute physical installation of hardware on one or
multiple sites.
" Perform preliminary hardware testing in an out of service environment.
" Lead Site Teams (Site Team Leader assignment)
" When necessary, use a Personal Computer and various software applications
(email, Microsoft Office, Excel, etc.)
" Travel away from home for several weeks on demand as required
" Shift work required upon demand.
" Physically lift a minimum of 25 pounds (12 kilos)
" Conduct work assignments, communicate, dress and assist customer in a
professional manner.
" Upskill:
o Skill level evaluations (Installation skill levels)
o Boot camps & Online Learning Center (Tester skill levels)
o Provide shadowing and hands on training
Basic Qualifications:
" Have a minimum of 3 years accumulated experience or equivalent as determined by
the Installation Supplier s training process and demonstrated to the TC
representative upon request, proficiency in the system (Network Elements 1, 2, 3,
and 4) being worked on, or hold a Certificate of Completion from a training facility
providing an appropriate curriculum. Bachelor s degree in accounting, finance,
economics, or mathematics
" Ability to demonstrate good analytical and problem-solving skills and communicate
results in a structured manner
" Proficiency in Microsoft Office applications, including Excel, Word, Access, Outlook
" Ability to perform the following work operations or job activities without supervision
or direction:
o Addition or removal of common systems equipment hardware.
o Addition or removal of wiring and connections (on non-working equipment
only).
o Lead verification/continuity testing.
o Analysis of job specifications and drawings.
o Understand the Scope of Work (SOW) and write comprehensive Job Change
Order (JCO) summaries.
o Provide work assignments to Skill Level 1 and 2 Installers.
o Prepare a Method of Procedure (MOP).
o Write Job Information Memorandums (JIMs).
o Resolve job specification and/or drawing problems.
o Mark/correct office record drawings.
o In-process and final quality inspections.
" Be capable of performing additions, removals, and modifications on working
equipment and circuits. Skill Level 4 work operations/job activities may include:
o Circuit modifications
o Software additions or upgrades
o Power transition work
o Addition or removal of batteries.
Preferred Qualifications:
" Strong analytical and problem-solving skills
" Familiarity with TELCORDIA GR-1275 standard
Keywords to Search for:
Telco equipment manufacturer and customer knowledge is a plus.
Ciena 6500/RLS/Waveserver/FAST application
Infinera 7100 series/G series-G32/G34/G42
Cisco
Telecommunication
Infinera
Comcast
Telecommunication
Enterprise customers
GCN customers
DWDM
Fiber Optics
FMT
BDFB
FAP
OTDR
Fiber Characterization FC
BER Test
IDP
Fiber Optic Jumpers
-48V DC
Patch Panel
CO
Hut
Data center
Max Bill Rate: $56.50
" Provide location details onsite or remote/virtual/hybrid (how many days per week in office? Please be as detailed as possible and include exact address if onsite/hybrid): traveling all over country, mostly close to home state, mileage and travel expenses will be reimbursed
" Will this position be contract to hire? If so, what is the salary range Client offers for this role?: No
" Any specific industry experience you are hoping this candidate to have?: Optical, Telcordia GR-1275 Standard
" List 3 most important skills/qualifications you MUST see in your candidates?:
" Client providing laptop (Y/N): No, they will need to have their own laptop, basic tools including screwdriver, pliers, etc.
" Visa holders permitted (Y/N): Yes
" Will this position support a government client/contract? (Y/N): No not necessarily
" There is no set office where the technician will be based. Instead, a hotel will be paid for when they travel to the job location. Generally, the technician works for several days in a row at one location, and then they may be required to travel to the next location, with travel and accommodation covered.
" Could you please confirm whether a bachelor s degree is a requirement for this role?: No, NCRA requires experience before degree (degree is a but not mandatory)
" Would we be able to submit a candidate from anywhere in the USA, provided they can travel and support as needed or they need to be local to Indianapolis IN?: The work is requested in IN, IL, OH, MO, CA. technician can be from other locations too; It is cheaper if we have a local tech as that will save costs, but we are not tight to one location.Comments for Suppliers:Max Bill Rate: $56.50
" There is no set office where the technician will be based. Instead, a hotel will be paid for when they travel to the job location. Generally, the technician works for several days in a row at one location, and then they may be required to travel to the next location, with travel and accommodation covered.
" Could you please confirm whether a bachelor s degree is a requirement for this role?: No, NCRA requires experience before degree (degree is a but not mandatory)
" Would we be able to submit a candidate from anywhere in the USA, provided they can travel and support as needed or they need to be local to Indianapolis IN?: The work is requested in IN, IL, OH, MO, CA. technician can be from other locations too; It is cheaper if we have a local tech as that will save costs, but we are not tight to one location.
Salary : $57
