Tech Support Specialist

Responsibilities

• Integrate and implement software solutions, hardware and services for new client accounts
• Remotely install Integrated hardware and software
• Setup and configure integrated hardware
• Enter client processing account credentials into partner software
• Configure integration with partner software
• Test and confirm ability to perform all integrated features
• Train clients on how to use integrated features and Integrated reporting tools
• *Clearly and concisely document all client interactions according to department procedure, keeping detailed, accurate notes; update account statuses as needed
• Provide customized training on standalone hardware and online portals
• Provide custom tailored training to clients on use and best practices for online virtual terminal, credit card and ACH reporting, payment requests, and user creation based on their business needs
• Provide detailed training on integrated business analytics tools
• Train clients on setup, use and function of non-integrated, standalone EMV devices
• Client First with a servant mentality.

Required Qualifications:

• 2-3 years of Implementations experience (or equivalent in technical support and client success)
• Ability to troubleshoot Windows and Apple based Operating Systems
• Understanding of high level concepts around Terminal Services, Cloud Based Software and Software as a Service (SaaS)
• Understanding of home/ business networks (wire and wireless) using multiple network technologies and consumer/business peripherals, such as switches, routers, modems, printers, etc.
• Understanding of networking technologies TCP/IP, DNS, and firewalls
• Understanding of internet connectivity using cable, DSL, satellite, dial-up
• Understand Terminal Services, their functions/limitations, and how to configure software and hardware in that environment
• Previous experience with SalesForce, Confluence, and G Suite
• Understand the concepts around load balanced servers and distributed computing
• Understand the concepts around Virtual Machines, how they are used and how setup varies when using a virtual machine

Job Type: Contract

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift

Experience:

• Banking: 1 year (Preferred)

Ability to Commute:

• Lindon, UT 84042 (Required)

Work Location: In person

Salary : $20 - $22