What are the responsibilities and job description for the Catering Specialist position at MB Support?
At Mo’ Bettahs, we cherish our core values: Kuleana (Responsibility), Ho’okipa (Hospitality and Aloha), Ho’okuku (Competitiveness), Mo’omeheu (Culture), Miki’oi (Fine Craftsmanship), and Pono (Righteousness). These values embody the qualities of an ideal team player: hunger, kindness, energy, humility, and selflessness. We believe in taking responsibility for our actions, celebrating our unique Hawaiian culture, providing personable service, striving for excellence, and paying attention to detail.
A Day in the Life
A typical day as a Catering Specialist for Mo' Bettahs begins with planning and organizing orders. One way to do this is to reach out and build relationships with local businesses.
WHAT YOU’LL DO
- Serve as the first point of contact for all catering inquiries submitted via the website.
- Respond promptly to inbound calls, emails, and online submissions to assist guests with catering orders.
- Provide detailed information about our catering menu, pricing, and service options while embodying the Aloha spirit.
- Answer customer questions, make recommendations, and upsell catering packages when appropriate.
- Process and confirm all catering orders with accuracy, ensuring all necessary details (guest count, dietary needs, delivery/pickup times, etc.) are recorded correctly.
- Coordinate order fulfillment with the appropriate Mo’ Bettahs locations.
- Communicate effectively with restaurant managers and catering teams to ensure timely preparation and delivery.
- Proactively follow up with customers to confirm details, provide updates, and ensure satisfaction.
- Maintain a catering order log and track key performance indicators such as volume, customer feedback, and repeat business.
- Work closely with restaurant leadership to optimize the catering process.
- Identify opportunities to improve efficiency and guest experience.
- Assist in resolving any issues related to catering orders, ensuring a positive outcome for the customer, and provide feedback to the GM and DM.
REQUIREMENTS
- At least 18 years old
- Must be authorized to work in the US
- Available to work Monday-Friday
- Basic experience with computers, i.e. Microsoft Suite, email, iPad
WORKING CONDITIONS
Position requires qualified individuals to see, hear and speak (verbally and audibly). Required to ascend and descend stairs; sit and stand for extended periods of time, lift up to 30 pounds, bend, stoop and kneel. May be required to work outside in various weather conditions. May be required to work on a computer for extended periods of time, including viewing the screen, using a mouse, manipulating a keyboard with hands, and reaching with arms. May be asked to drive or travel by car, air, or other transportation for business purposes. Must be able to function effectively in a fast-paced working environment. Must be able to report to work responsive, free from sedatives, and in a non-sedative state. Must disclose prescribed and/or over-the-counter pharmaceuticals that may impair or affect the ability to perform the job's essential functions. Natural and regular stressors occur on the job.
Mo' Bettahs is an equal opportunity employer and expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, veteran status, or pregnancy.
