Document Authentication Specialist

The Expedited Travel Document Specialist contributes to the company mission of providing extraordinary internal and external customer service and has expertise in document authentication. The role will be responsible for reviewing US Citizens documents that will be used overseas as a passport or visa.

Starting Pay $16.83 increasing to $17.83 at 90 days of employment.

This position works 8:30 am to 5:00 pm Monday to Friday with overtime available.

Extreme attention to detail and a high level of precision and organization are required for this position. Strong communication skills are a must, as this position involves professional interactions with clients by phone and email.

Work in this position involves no direct supervisory duties or responsibilities although does involve frequent interaction with colleagues as well as providing feedback to colleagues to resolve errors and increase accuracy in processes. Work requires independent judgment although difficult issues are referred to a supervisor for resolution.

Employees in this position generally work a conventional work week. Work is performed in an office where working conditions are normal. Work requires minimal physical exertion but may require lifting and bending. The majority of work is completed via computer and physical inspection of documents.

Tasks:

· Create task or enter data of documents authentication.

· Confer with potential and existing clients by telephone or via email to provide information about services and direct them to the appropriate associate.

· Evaluate information on various forms and supporting documents to verify completeness and accuracy in accordance with guidelines and procedures.

· Keep record of client interactions and transactions, recording details of inquiries, complaints, and comments, as well as action taken.

· Perform routine data entry and other office support activities, including sorting, creating air bills, photocopying, distribute and file documents (soft and/or hard copy), ordering supplies, and filing.

· Contact clients to inform/respond to inquiries or to notify them of status of and/or next steps needed

· Phones and email answered in timely manner - meeting Expedited Travel standard of care.

· Works collaboratively with other staff/departments/locations.

· Utilize cutting-edge online proprietary technologies to offer unmatched electronic document management solutions.

· Evaluate information on various forms and supporting documents to verify completeness and accuracy in accordance with guidelines and procedures.

· Perform other duties as assigned. Assist others in the performance of related tasks.

Success Measurements:

Great Team –

· Demonstrates the ability to work with others to achieve objectives.

· Promotes cooperation and sets a good example for co-workers.

· Demonstrates polite and courteous telephone and in person communication with clients, co-workers, and agencies.

· Demonstrates respect for job and coworkers through punctuality and good attendance.

· Values the input and know-how of others.

· Asks for help, when needed.

· Offers help to others when needed.

· Communicates openly and honestly.

· Communicates effectively in written and verbal form.

· Resolves conflict in a positive way.

· Works with others toward a common goal.

· Provides assistance, expertise, information, or other support to others, to build or maintain relationships with them.

· Listens and responds constructively to others’ ideas and supports proposals.

Great Results –

· Demonstrates knowledge and skills necessary to perform job duties.

· Organizes and prioritizes work.

· Uses available time and resources to accomplish job requirements.

· Shares job knowledge with co-workers.

· Acquires new knowledge/skills to meet changing demands.

· Applies advanced knowledge skills within specialized area.

· Actively works to continuously improve job effectiveness and efficiency.

Great Process –

· Communicates with co-workers, supervisors and staff from other areas to solve problems, improve quality, processes and services.

· Keeps work area neat, clean and organized.

· Understands G3’s business and priorities.

· Understands how his or her job impacts the business results.

· Uses the good ideas of others to help develop solutions.

· Looks beyond the obvious and does not stop at the first right answer.

· Conveys essential information to team in a timely manner.

· Continually seeks to improve business processes.

· Understands G3’s business and priorities.

· Makes sound decisions and follows through to complete resolution.

· Offers creative suggestions and alternative solutions.

· Use critical analysis of daily workload to optimize customer service.

· Use cutting edge online proprietary technologies to offer unmatched electronic document management solutions.

Great Service –

· Provides outstanding customer service by exemplifying the highest level of service standards.

· Displays excellent knowledge of services offered. Provides clients with personalized attention in a professional manner.

· Keeps up to date with email communication between clients and coworkers. Follows the path to the client.

· Follows through to resolve needs of clients and co-workers.

· Demonstrates a desire to understand client needs.

· Suggests ways to improve process to fulfill clients’ needs.

· Effectively juggles numerous priorities, tasks and customer requests.

· Clearly sees the “bottom line” of customer expectations and ensures that work meets that bottom

Operating Principles:

All individuals are expected to work in a manner that is consistent with the Expedited Travel operating principles; specifically:

· Treat others with respect

· Deliver impeccable service to our clients

· Support our commitment to “do it right the first time”

Experience and Education:

High School Diploma or GED from an accredited institution.

3 years of experience preferably in related field or busy document centric or professional environment.

Starting Pay $16.83 increasing to $17.83 at 90 days of employment.

Job Type: Full-time

Job Type: Full-time

Pay: From $16.83 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid parental leave
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Document review: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• West Palm Beach, FL 33407 (Required)

Work Location: In person

Salary : $17