What are the responsibilities and job description for the Client Technical Analyst - Experian Health - Remote position at Experian?
At Experian Health our employees can shape more than products they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management identity management patient engagement and care management for hospitals physician groups labs pharmacies and other riskbearing entities.
As a Tier 2 Client Technical Analyst you will provide ongoing support of Experian Healths clients after the Experian Health products have been implemented. You will report to the Client Organization and respond to clients and take ownership of advanced level issues as the relate to the functionality of the BatchSource and Coverage Discovery products and to ensure Product delivery occurs as expected.
Youll have opportunity to :
- Proved detailed first and secondlevel support troubleshooting and problem resolution and handle multiple tasks at once
- Communicate with clients on issues and questions via email case chat (Teams) and via scheduled virtual calls
- Notify clients of the status of their support tickets within all agreed to Service levels
- Escalate complex issues to technical and product resource teams with the appropriate information and details to resolve
- Participate in and coordinate meetings for technical troubleshooting sessions with clients and with Experian teams
- Research issues and data integrity problems
- Troubleshoot and support realtime and batched transaction processes
- Assist with both manual and automated processes related to file processing naming and modification to improve operations
- Monitor production files and results prioritizing based on size and urgency of processing times
- Document and develop best practices including for internal team use but also for Knowledge Base for all Support groups
- Report and alert potential issues disruptions and those reported by clients via case or email
Qualifications :
Benefits / Perks :
Additional Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work / life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Top 25 Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
LIRemote
Remote Work : Employment Type :
Fulltime
Key Skills
Bakery & Pastry,Computer Software,Jira,Accident Investigation,Chemistry
Department / Functional Area : Customer Service
Experience : years
Vacancy : 1
