Manager Client Success - Claims Experian Health - Remote

At Experian Health our employees can shape more than products they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management identity management patient engagement and care management for hospitals physician groups labs pharmacies and other riskbearing entities.

You will report to the Client Success organization which a team that partners with the relationship management organization to build trusting relationships with our Claims client base. You will focus on overall satisfaction for assigned clients for all implemented claims suite products ensuring overall satisfaction and revenue protection through relationship management client health monitoring and helping identify account expansion opportunities. The Manager will also contribute to the strategy of the claims Client Success Management team.

Youll have the opportunity to :

• Coach team members (Sales Relationship Managers) through the appropriate processes to ensure they know who to go to / what to do to resolve client issues
• Review and Document Operational Workflows for our claims Client Success Management organization
• Identify areas to optimize product performance and work towards clientdefined success metrics and work with product resource toward resolution and Return On Investment
• Build relationships with other Experian teams to act as a trusted advisor
• Coach claims Client Success Management team to convey client requirements to internal teams advocating for clients and making their needs clear
• Provide feedback to Health stakeholders as input for improvements to standard sales and service processes and methodologies
• Lead by influencework with Product Management developers and other team members to affect what is needed to improve client satisfaction and loyalty
• Partner with teams to review usage in assigned client accounts and identify areas for improvement and increase likelihood of renewals
• Develop workflow expertise at client level addressing opportunities for improvement and lead effort to validate solutions
• Identify strategic process and product improvements that can be made to refine the teams efforts
• Maintain an air of calm through the chaos while juggling a variety of client issues at once and shepherding your partners to address them
• Work with Client Executives and Relationship Managers to identify clients who are at risk for product issues post golive
• Coordinate the Experian health At Risk process for claims clients identified as at risk
• Manage a limited book of accounts to lead by example

Qualifications :

Benefits / Perks :

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work / life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

LIRemote

Remote Work : Employment Type :

Fulltime

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Vacancy : 1