What are the responsibilities and job description for the Customer Success Manager Emerging Vertical - Remote position at Experian?
As a leader in consumer data and identitybased marketing solutions Experian Marketing Services is improving the business and consumer experience by offering a complete identity solution. Were doing so through a clearer view across the digital customer buying journey and with strong acquisitions of leading AdTech and MarTech providers with the most recent being Audigent the leader in sellside data and curation
What youll be doing
The Customer Success Manager Emerging Vertical will play a key role in EMSs commercial team managing client relationships to manage and drive successful partnerships driving revenue across the business.
- Proactively own and manage endtoend customer relationship across a portfolio of customers utilizing Experians ConsumerSync and Consumer View products
- Work closely with and support your assigned Account Director on a set of named strategic accounts to drive continued growth and success
- Responsibilities include client management education contract negotiation and day to day support
- Key metrics for success are customer renewal rate revenue retention rate upsell / crosssell rate and customer satisfaction
- Work closely with your counterparts across solutions engineering operations billing and finance to ensure continuity across the business
- Communication with clients is frequent and fast moving includes weekly status calls with and occasional travel to client locations.
- Gather industry information within assigned portfolio. Including subscribing to industry newsletters trade magazines etc.
- Develop highly effective relationships across all client / prospect base and internal departments.
- Cast wide and deep net at existing clients know how to navigate organizations ask for introductions and help; evangelize EMS across many use cases at client.
Qualifications :
What your background looks like
Additional Information :
Perks :
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
All your information will be kept confidential according to EEO guidelines.
LIRemote
Remote Work : Employment Type :
Fulltime
Key Skills
Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing
Vacancy : 1
Salary : $15
