What are the responsibilities and job description for the Vice President Delivery Fulfillment position at Experian?
As the world of work evolves human capital management must keep pace. Employers have been seeking scalable clientfocused alternatives. In response Experian has brought together the industrys leading experts to offer the best of the best a suite of specialized solutions delivering unmatched service trusted experience and clientinspired innovation. We are keeping the focus and flexibility employers value in boutique providers and adding the resources and security of Experian. We would love for you to join our Employer Services business unit and help us shape the future of employer services for Human Resources compliance and outsourcing.
This Vice President of Delivery and Fulfillment will lead oversee and manage all aspects of the fulfillment of our suite of Employer Services being a trusted business partner with a broad range of stakeholders at all levels. This role will report to our SVP of Operations.
What youll be doing :
- Lead and manage the Delivery and Fulfillment team to achieve individual team and company goals.
- Assess client needs and ensure that the correct service team is put in place to develop a customized partnership with each client.
- Drive continuous improvements of the fulfillment and delivery processes and applications including automation and customerfacing enhancements.
- Collaborate and build relationships with Product IT HR Finance Sales and Marketing teams.
- Communicate at all levels to deliver highquality client service consistent with Experian operational standards and practices.
- Utilize your strong interpersonal and planning skills to consistently achieve productivity and performance measurements.
- Lead change and anticipate how other teams might be impacted. Facilitate scoping and setting clear parameters and expectations.
Qualifications :
What your background looks like :
Additional Information :
Perks
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work / life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Remote Work : Employment Type :
Fulltime
