What are the responsibilities and job description for the Application Support Specialist position at Experience Champaign Urbana?
Position Vacancy Announcement
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Position : Application Support Specialist
Position Type : Full-time | Based in Champaign, IL
Civil Service Classification : Information Technology Technical Associate
Main Duties
- Ticket Management
Monitor the application support queue.
Work with the vendor’s support team, initiating contact, becoming the contact person for this issue.
Participate in the Vitech “Client Participation Program”
Work with the team coordinator to maintain existing low-code / no-code applications.
Contribute to and update knowledge-based articles and FAQs based on root-cause analysis and documentation of resolved issues.
Willingness to participate in an on-call rotation including evenings, nights, and weekends to respond to calls. Also willing to be available outside of work hours due to exceptional events, off-hours maintenance, or emergencies with SURS’ computing resources or facilities.
Required Qualifications
College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline.
Knowledge, Skills and Abilities (KSAs)
Preferred Qualifications
Position Information
This is a full-time position based in Champaign, IL. During the initial 12-month training period, fully in-office workdays may be required. After successful completion of the initial training period, this position may transition to a hybrid role. The starting salary range for this position is $66,337 - $72,971. It is not typical for an individual to be offered a salary at or near the top of the full range for a position. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity.
Benefits
Application Process
To apply for this position, please click the apply button at the top of this job posting. Please fill out the online application and attach a copy of your resume and cover letter.
About SURS
SURS is the administrator of a cost-sharing, multiple-employer, public employee retirement system that provides retirement, survivor, disability and death benefits to employees of Illinois state universities, community colleges, and certain other affiliated organizations and agencies.
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Salary : $66,337 - $72,971
