Patient Care Coordinator / Scanning Tech

Company Overview:

Join our dedicated, service centered team at Experience Wellness Chiropractic, where we specialize in neurologically based chiropractic care. We offer natural and individualized care for our patients, with a focus on improving overall well-being. Our practice is unique in that we can handle difficult cases, including sensory processing disorder, cerebral palsy, autism, anxiety, and more. We also care for family wellness practice members, providing a diverse and enriching experience with a wide variety of cases and people every day.

Job Description:

As a Patient Care Coordinator/Scan Tech, you will play a vital role in our fast-paced practice. You will be the primary point of contact for our patients, providing exceptional customer service and ensuring a positive experience from start to finish. You will interact with patients of all ages and backgrounds, so strong interpersonal skills and patience are essential. You will be the primary team member responsible for performing our neurological scans (it's really quite simple). You will be responsible for creating reports from the scans performed. Your ability to multitask and prioritize effectively will help our team maintain smooth operations.

Key Responsibilities:

• Scanning: Learn and assist with advanced neurological scanning technology.
• Create Patient reports based on scans
• Greet patients and assist them with check-in and check-out processes.
• Answer phone calls, texts, and emails and respond to patient inquiries in a timely and professional manner.
• Schedule and manage patient appointments efficiently.
• Assist in coordinating patient care, including communicating with the chiropractic team.
• Enter data from various sources into systems.
• Maintain patient records and ensure accurate data entry.
• Facilitate billing and accounts receivable processes.
• Assist in gathering content for our social media and marketing channels.
• Handle additional administrative tasks, such as filing and maintaining office supplies.
• Foster a welcoming and friendly environment for patients and their families.

Requirements:

• High school diploma or equivalent; college degree is a plus.
• Proven experience in customer service or natural and holistic care.
• Excellent communication and interpersonal skills.
• Comfortable interacting with children and their families.
• Strong multitasking and organizational abilities.
• Ability to work independently and as part of a team.
• Familiarity with social media platforms (desired, not required).
• Familiarity with Google Workspace and/or Microsoft Office Suite.
• A passion for promoting health and wellness.
• Must be open-minded, eager to learn new information, and challenge old belief patterns to grow and improve.
• Willingness to work in a dynamic environment with a diverse range of cases.

Opportunities for Growth:

We are committed to the professional development of our team members. As a Patient Care Coordinator, you will have the opportunity to grow in various areas of the practice, such as:

• Scanning: Learn and assist with advanced neurological scanning technology.
• Accounts Receivable: Gain experience in managing billing and collections processes.
• Social Media/Marketing: Contribute to our online presence and marketing efforts.
• Operations: Support the smooth running of the practice and assist with operational tasks.

Benefits:

• Simple IRA
• Employee Discount: Enjoy complimentary care for yourself and immediate family along with discounted supplements.
• Paid Time Off
• Opportunities for growth and career advancement.
• Supportive and collaborative work environment.
• Ongoing training and development opportunities.

Full Time Hours:

• Monday: 7:30-12:30 & 1:30- 6:30
• Tuesday: 10:30-1:00 & 2:30-6:30
• Wednesday: 2:30-6:30
• Thursday: 7:30-12:30 & 2:30-6:30
• Friday: 8:30-12:30
• Saturdays: Rotating one Saturday morning each month 7:30-11:30am

Part-Time Hours:

• Tuesday: 10:30-1:30 & 2:30 - 6:30
• Thursday: 7:15- 12:15 & 2:30 - 6:30
• Friday: 8:30-12:00
• Must be available 1 Saturdays per month from 7:30 a.m. - 11:30 a.m.

If you are a motivated, positive, open-minded, and compassionate individual with a passion for patient care and a desire to grow within a holistic and natural care setting, we would love to hear from you!

Job Types: Full-time, Part-time

Pay: $19.00 - $23.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• Employee discount
• Paid time off

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Rotating weekends
• Split shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Plymouth, MN 55447 (Required)

Ability to Relocate:

• Plymouth, MN 55447: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $23