Store Assistant - Computer/Phone Repair Shop

Job Overview:

We are seeking a reliable and tech-savvy Store Assistant to join our computer/phone repair shop. The ideal candidate will be passionate about technology, customer-focused, and eager to assist with day-to-day operations. You will play a key role in ensuring a smooth operation of the business by providing excellent customer service, organizing store, and assisting the store manager in daily operation of the business.

Key Responsibilities:

• Customer Service: Greet and assist customers with inquiries, providing information on services, pricing, and product availability.
• Sales Support: Help customers select products and services that meet their needs.
• Part/Tool Management: Maintain accurate stock levels, perform regular inventory checks, and ensure that all tools are organized in right spots.
• Administrative Tasks: Process transactions and keep records of sales and repairs on POS system.
• Repair Support: Assist the technical team with basic troubleshooting, diagnostics, and preparation of devices for repair.
• Store Maintenance: Ensure the store showroom and back office are clean, organized, and presentable at all times.
• Product Knowledge: Stay updated on the latest computer and phone hardware, software, and repair techniques to assist customers effectively.
• Customer Follow-Up: Contact customers regarding the status of their repairs or orders, ensuring timely communication and service delivery.

Qualifications:

• Education: High school diploma or equivalent required. Additional technical training or certification in computer repair is a plus.
• Experience: Previous experience in retail, customer service, or a computer/phone repair shop is preferred.
• Technical Skills: Basic understanding of computer and phone hardware, software, and common repair issues. Willingness to learn technical skills.
• Communication Skills: Strong verbal and written communication skills.
• Attention to Detail: Ability to keep accurate records.
• Problem-Solving: Ability to troubleshoot and assist with basic technical issues.
• Customer-Focused: Friendly, approachable, and committed to providing excellent customer service.
• Team Player: Willingness to collaborate with other team members and assist as needed.
• Mon-Fri, 10am-6pm

Benefits:

• Opportunities for growth
• Sales commission
• Flexible schedule
• Employee discounts on products and services
• Training and development opportunities
• Supportive and dynamic work environment

How to Apply:
Interested candidates should submit their resume and a brief cover letter outlining their qualifications and interest in the position to canton.oh@experimax.com

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of duties, responsibilities, or qualifications associated with the role.

Job Types: Full-time, Part-time

Pay: $9.00 - $13.00 per hour

Expected hours: 28 – 35 per week

Benefits:

• Employee discount
• Flexible schedule

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Canton, OH 44718 (Required)

Work Location: In person

Salary : $9 - $13