What are the responsibilities and job description for the Call Center Agent - (Tuesday thru Saturday 2pm - 10:30pm) position at Experis?
Our client, a leading healthcare organization, is seeking a Call Center Agent to join their team. As a Call Center Agent, you will be part of the Patient Services team supporting patients, families, and healthcare providers. The ideal candidate will have excellent communication and customer service skills, as well as proficiency in PC skills and data entry.
This position will work 100% onsite (for the first 3 months) in Baltimore, MD 21209. After the first 3 months it will switch to hybrid and require you to be onsite once a month, working remotely otherwise). The normal shift for this opening will be Tuesday - Saturday 2pm - 10 : 30pm.
For the first 90 days during training when you are required to work 100% onsite, it will be in different shifts :
1st month Tuesday -Saturday 7a-3 : 30pm
2nd month Sunday - Thursday 2-10 : 30PM
3rd Month - Normal Shift
Job Title : Call Center Agent
Shift : Tuesday - Saturday 2pm - 10 : 30pm
Location : Baltimore, MD
Pay Range : $17.00 - $20.00 / hr W2
Contract : 6-Months
What's the Job?
- Process a high volume of incoming calls for organization institutions.
- Provide directory assistance, patient information, paging services, and physician's answering services.
- Ensure proper on-call scheduling and pager database maintenance.
- Use search criteria to find information and perform duties.
- Remain calm and composed during an emergency or crisis.
What's Needed?
What's in it for me?
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of : Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Salary : $17 - $20
