What are the responsibilities and job description for the Customer Service Representative II position at Experis?
Digital Beauty Advisor (Multiple position)
50 Connell Drive Berkeley Heights NJ 07922 - Hybrid role
06 month contract with high potential for extension
Pay range : $25-30 / hr
Must Have : Bachelors Degree
1-2 years social media engagement experience
Customer Service experience desired
Proficient in Microsoft applications including PowerPoint, Word and Excel.
Our Fortune 500 client (One of the world's largest Beauty companies) in Berkeley Heights, NJ is looking for hardworking, motivated talent to join their innovative team.
Are you a Digital Beauty Advisor with a passion for collaborating with multiple teams and an interest in working onsite? Don't wait... apply today!
Job Description :
- Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (TikTok, Facebook, Instagram, Twitter)
- Support le Care public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed
- Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices
- Follow Brand and Care provided social FAQ documents for launches and key social moments
- Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer
- Recognizes and recommends new ways to influence consumers in their purchase decision
- Alert critical customer complaints to internal Care and Brand teams and assist with problem solving
- Provide social content and engagement recommendations based on consumer feedback and trends
- Stay up to date on new social media platforms, tools and best practices
- Live in the social ecosystem, stay on top of emerging trends in the landscape
Responsiveness :
Technology Suite :
Job Qualifications
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
Salary : $25 - $30