What are the responsibilities and job description for the Customer Service Representative II position at Experis?

Digital Beauty Advisor (Multiple position)

50 Connell Drive Berkeley Heights NJ 07922 - Hybrid role

06 month contract with high potential for extension

Pay range : $25-30 / hr

Must Have : Bachelors Degree

1-2 years social media engagement experience

Customer Service experience desired

Proficient in Microsoft applications including PowerPoint, Word and Excel.

Our Fortune 500 client (One of the world's largest Beauty companies) in Berkeley Heights, NJ is looking for hardworking, motivated talent to join their innovative team.

Are you a Digital Beauty Advisor with a passion for collaborating with multiple teams and an interest in working onsite? Don't wait... apply today!

Job Description :

Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (TikTok, Facebook, Instagram, Twitter)
Support le Care public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed
Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices
Follow Brand and Care provided social FAQ documents for launches and key social moments
Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer
Recognizes and recommends new ways to influence consumers in their purchase decision
Alert critical customer complaints to internal Care and Brand teams and assist with problem solving
Provide social content and engagement recommendations based on consumer feedback and trends
Stay up to date on new social media platforms, tools and best practices
Live in the social ecosystem, stay on top of emerging trends in the landscape

Responsiveness :

Maintain 100% Reply Rate and established Response Time goals across social channels

Maintain consumer satisfaction and sentiment scores as established by the group

Monitor personal social KPIs using Sprinklr

Offers schedule flexibility to support the needs of the business which included weekends

Meets established quality standards in all contacts across all channels

Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.

Technology Suite :

Documents product issues in a way that the information can be used for product improvement or development

Accurately enters required information in the CRM and surveys to ensure data integrity

Job Qualifications

Bachelors Degree

1-2 years social media engagement experience

Customer Service experience desired

Customer obsessed mindset

Knowledge and experience with major social media platforms required

Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team

Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends

Report back to internal team to funnel insights into product / experience / content creation strategy

High level of organization, attention to detail and positive attitude

Interest in beauty, fashion and / or lifestyle brands

Exceptional writing skills

Excellent problem-solving ability

Proficient in Microsoft applications including PowerPoint, Word and Excel.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

Salary : $25 - $30

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