What are the responsibilities and job description for the Customer Service Representative II position at ManpowerGroup?
Job Title
Digital Beauty Advisor
Duration
Minimum 1 year (up to 2 years)
Location
50 Connell Drive Berkeley Heights NJ 07922 United States
Work Type
Hybrid (on-site training)
20 / hr to $22 / hour
Key Responsibilities
Act as a Digital Beauty Advisor by engaging with fans on social platforms (TikTok, Instagram, Facebook, Twitter). Support public channels (social, R&R, Q&A) with insights, strategies, and consumer engagement. Attend brand training sessions to stay updated on social strategies and best practices. Provide customized, clear responses to customer inquiries and complaints. Monitor social trends, suggest content, and recommend consumer engagement strategies. Escalate critical complaints and assist with resolution. Maintain 100% reply rate and meet response time goals using tools like Sprinklr. Ensure high customer satisfaction and sentiment scores. Work flexible hours, including weekends.
Technology & Reporting
Document product issues and ensure data integrity in CRM tools. Track personal social KPIs and suggest improvements to enhance service.
Qualifications
Bachelor's degree. 1-2 years of social media engagement experience. Strong customer service background and customer-first mindset. Proficiency in major social platforms and Microsoft Office (Word, Excel, PowerPoint). Exceptional writing, organization, and problem-solving skills. Interest in beauty, fashion, or lifestyle brands. Ability to work in a dynamic, fast-paced environment with flexibility.ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Customer Service Representative II?
Sign up to receive alerts about other jobs on the Customer Service Representative II career path by checking the boxes next to the positions that interest you.
Demo
Liberty, IA
Full Time