Customer Service Representative

Title: Customer Service Advocate

Location: 4101 Percival Road, Columbia, SC 29229

Job Description:

Key Responsibilities:

• Customer Support – Provide accurate and courteous responses via phone, written correspondence, web, or in person. Document inquiries properly.
• Issue Resolution – Research and resolve customer inquiries by coordinating with other departments and processing necessary adjustments.
• Feedback & Reporting – Track customer concerns and recommend process improvements to management.
• Compliance & Process Improvement – Maintain knowledge of company policies, identify process improvements, and adhere to quality work standards.
• Fraud & System Monitoring – Identify and report any suspected fraudulent activities or system errors.

Required Skills & Qualifications:

• Education: High School Diploma or equivalent (Associate Degree preferred)
• Experience: No prior experience required (2 years in customer service or a call centre preferred)

Technical Skills:

• Basic computer skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with data entry and insurance/medical office task