What are the responsibilities and job description for the Jira Administrator position at Experis?
Job Title: Jira Administrator
Location: 10250 Valley View Road Eden Prairie MN 55344 (Hybrid preferred; fully remote)
Job Summary:
- We are seeking a skilled Jira/Confluence Administrator to manage and support our Atlassian tools, including Jira, Confluence, GitLab, and Artifactory. The ideal candidate will be responsible for administration, maintenance, troubleshooting, and user support within these platforms while also leveraging expertise in Postgres databases and Kubernetes.
Key Responsibilities:
- Administer, maintain, and support Jira, Confluence, GitLab, and Artifactory tools.
- Track and manage tasks, issues, and projects effectively using Jira.
- Create and maintain documentation, knowledge bases, and workflows in Confluence.
- Stay updated on Atlassian best practices to optimize client configurations.
- Troubleshoot and resolve Jira and Confluence issues, ensuring platform stability.
- Provide technical support to users, resolving issues within defined SLAs.
- Define and customize Jira workflows, screen schemes, and projects.
- Install, test, configure, and evaluate Jira and Confluence plugins.
- Generate Jira queries and reports for project tracking and performance analysis.
- Create runbooks and documentation for implemented workflows and processes.
- Implement and maintain backup and disaster recovery plans for Jira and Confluence.
- Ensure system integrity, scalability, and security compliance.
Required Skills & Experience:
- 5-8 years of hands-on experience in Jira/Confluence Administration.
- Experience with JIRA Service Management Administration and JIRA Align.
- Expertise in creating and managing Jira projects, workflows, and processes.
- Knowledge of Postgres databases (preferred).
- Proficiency in GitLab and Artifactory.
- Familiarity with backup and disaster recovery planning for Jira/Confluence.
