What are the responsibilities and job description for the Jira Administrator position at LingaTech?
Location: Eden Prairie, MN
Position Type: Onsite
Contract Length: Temp to Perm
Position Overview:
The role involves managing and administering Jira, Confluence, and other Atlassian tools, ensuring effective task tracking, documentation, and collaboration. Responsibilities include troubleshooting, user support, workflow configuration, plugin evaluation, and maintaining system functionality while adhering to best practices and SLAs.
Duties:
Position Type: Onsite
Contract Length: Temp to Perm
Position Overview:
The role involves managing and administering Jira, Confluence, and other Atlassian tools, ensuring effective task tracking, documentation, and collaboration. Responsibilities include troubleshooting, user support, workflow configuration, plugin evaluation, and maintaining system functionality while adhering to best practices and SLAs.
Duties:
- Utilize Jira to track and manage tasks, issues, and projects, ensuring timely completion and effective communication within the team
- Employ Confluence for documentation and knowledge sharing, creating comprehensive and organized resources to facilitate team collaboration
- Stay up-to-date with Atlassian product best practices to transform client configurations
- Quickly learn and understand client processes and translate them into actionable requirements
- Troubleshoot issues related to Jira and Confluence
- Experience in administrating Jira, Confluence and other Atlassian tools such as GitLab and Artifactory
- Provide application support for Jira and Confluence
- Support Jira, Confluence, GitLab and Artifactory users
- Jira/Confluence maintenance and troubleshooting
- Completing assigned JIRA tickets in a timely manner within the defined SLAs
- Work with business users to evaluate JIRA and Confluence plugins, determine licensing needs, and perform testing, installation and configuration of the plugins
- Define Jira workflows and the related screen schemes for complex and high impact projects
- Create Jira projects from scratch with a defined workflow and screen schemes
- Support and configure Jira plugins as required
- Generate documentation on workflows and processes implemented in JIRA to support runbooks
- Create JIRA projects, queries and reports as required
- Bachelor’s degree in Computer Science, related degree, or equivalent industry experience
- 5-8 years of hands-on experience with Jira and Confluence
- Jira/Confluence Administration
- JIRA Service Management Administration
- JIRA Align Work Experience
- Experience with Postgres Database preferred
- Experience with GitLab and Artifactory
- Creation and Management of JIRA projects workflows and processes
- Experience with JIRA, Confluence, Backup and Disaster Recovery Plans
- Kubernetes Administration Skills preferred
- Flexibility to Learn and Adapt
- May require evening and/or weekend work
- Excellent time management skills, being able to prioritize work and projects thereby meeting expected deadlines in a timely manner
- Excellent problem-solving skills and the ability to work effectively in a fast-paced, collaborative environment
- Strong communication skills both written and verbal
- Self-driven, eager to learn, and passionate about exploring new technologies
