What are the responsibilities and job description for the Strategic Operations Analyst position at Experis?
Strategic Operations Analyst / NAMSJP00002759
Address : Eden Prairie MN 55344 United States
This Analyst role in Customer Memberships supports Medical Nutrition and Optifast businesses by assuring proper and accurate linking of customers to contracts. This will be accomplished by acquiring and analyzing large customer data sets, cross-functional problem solving and applying a high level of attention to detail. The Customer Memberships Analyst is a change agent with an eye towards improving Customer Memberships and organizational processes. To successfully achieve day to day functions and special projects, this role also requires robust collaboration with other business units such as, National Accounts, Sales, Data Mgmt, Sales Support, Pricing, Finance, and Rebates / Chargebacks Teams.
- Assures customers are accurately linked to appropriate contracts using various sources of data such as reports, spreadsheets, linking forms, memberships list, etc. Utilizes SAP, Vistex and BI Launch Pad for linking processes
- Updates Vistex for accurate customer linking key contract attributes
- Analyze large amounts of raw data (ie., customer spreadsheets and rosters) for contract linking / unlinking / relinking. Seeks additional data points as needed to resolve linking issues.
- Resolves difficult problems through prioritization, internal and external collaboration
- Interfaces with Group Purchasing Organization (GPO) portals for pricing activation requests and customer member rosters.
- Posts updated GPO member rosters to the Nest for organizational reference. Archives rosters
- Offers additional perspective to internal processes and projects based on experience and knowledge
- Assures departmental and / or cross-functional collaboration on processes that improve membership function efficiencies.
- Uses knowledge of departmental and business objectives, strategies, and needs to identify opportunities that can help achieve desired results.
- Collaborates within own team to assure process change buy in and awareness
- Guides Sales Team members on Operations procedures and processes
- Recommends enhancements to job area processes to resolve issues and improve effectiveness. Through various reports and routine requests, monitors, researches and detects patterns of errant linking. Implements strategies to reduce future risk
- Draws on prior experience, analysis skills and knowledge of other parts of the organization to solve problems
- When faced with difficult problems, proactively resolves through prioritization, internal and external collaboration
- Identifies gaps in data needs and connects with National Accounts and Sales teams to close gaps to assure accurate linking
- Communicates with sales teams on linking status
- Communicates with distributors on customer contract eligibility
- Assists internal team on special projects
- Trains and guides new Customer Memberships workers.
- Supports work of other team members when on leave / PTO, etc. as needed
EXPERIENCE AND EDUCATION REQUIREMENTS
REQUIRED SKILLS
PREFERRED SKILLS / EXPERIENCE
Thanks & Regards
Preeti Pandey
Sr. Technical Recruiter
Preeti.pandey@experis.com
100 Manpower Place - Milwaukee, WI 53212
