Order Management Associate - Onsite - Lenexa, KS (Kansas City, Missouri area)

Order Management Associate - Onsite - Lenexa, KS (Kansas City, Missouri area)

As an Experitec Order Management Associate in our Order Fulfillment team there is a responsibility and focus on servicing and continuing strong relationships with Experitec’s customers by fulfilling orders efficiently and accurately.

Your Experitec career may include experiencing a broad range of opportunities including interacting with project managers, order management, inside sales and outside sales. This position offers the opportunity to gain valuable experience by servicing customers in a variety of industries simultaneously such as: chemical, power generation, refining, oil & gas, food & beverage, pulp & paper, and water.

Experitec provides strong technical and customer service training throughout your career which may include:

• Hands-on training on our software and tools.

• Ongoing safety and customer service training.

• Ongoing training on various company functions as an Employee-Owner to broaden business acumen.

• Opportunities to participate in teamwork and brainstorming sessions for continuous improvement.

If you are looking for a company that recognizes and rewards your abilities, provides opportunities to advance your career, and fosters an environment to learn and develop, Experitec is for you! This position requires a hands-on approach, a strong work ethic, opportunity to interface with customers onsite, a troubleshooting mindset, and a commitment to excellence. We are seeking high impact employees whose focus and integrity can significantly improve the businesses of our customers.

What does the Order Management Associate do?

The Order Management Associate is an administrative position which will impact multiple responsibilities across the business depending upon the business needs. This includes building a strong understanding of the execution side of our operations business for order processing and procurement. The position will develop a basic understanding for our products and services and the customers we serve. The Order Management Associate will be the liaison between customers and suppliers through closure of the order assuring adherence to customer requests and communicating order information and status to the customer.

Responsibilities may include:

• Reviewing order requirements for customer purchase orders, acknowledging the order to the customer, and completing order entry and procurement into the business system.

• Placing, managing and expediting orders with Emerson and other suppliers to maintain schedules and meet customer expectations.

• Maintaining Proactive Order Management (POM) on all orders entered.

• Developing an understanding of customers’ purchase order requirements, systems, and process requirements to add value and build customer loyalty.

• Regularly confirming and documenting the status of all deliverables with the customer.

• Building and maintaining relationships with customers’ purchasing, expediting, and operations staff.

• Utilizing MS Office Applications, including Word, Excel, PowerPoint and Outlook, and other technology tools.

• Understanding the processes, tools, systems, and technology to effectively manage order fulfillment, procurement, maintain required schedules, and communicate problems and requirements.

• Supporting other departments to meet customer demands and requirements.

• Acting as Customer Service interface for order fulfillment.

• Interfacing with sales, warehouse personnel, sales associates, customers, and supplier’s representatives for daily communication and work.

• Performing general administrative duties.

• Prioritizing various competing tasks and performing them quickly and efficiently according to their urgency.

This position is part of our Order Management team within the Operations organization with the specific title of Order Management Associate.

What Experitec offers:

At Experitec, we know our employees are a critical part to our overall success. We care about the wellbeing of every employee. No matter what stage of life they’re in, Experitec strives to support and care for each employee with a benefits program tailored to their needs. We pride ourselves on offering a flexible work environment ensuring our employees have the work-life balance they deserve. We believe giving our employees the resources they need to succeed in their personal lives will enable them to reach their peak performance in their professional lives.

Required Skills, Experience & Abilities:

• Bachelor's degree OR associate degree with two or more years of relevant work experience OR high school diploma with four or more years of relevant work experience OR equivalent combination of education and relevant experience.

• Two or more years of relevant experience involving processing and management of customer order and related transactional processing.

• Ability to work in office Monday through Friday from 8am-5pm and to occasionally work additional hours upon request.

• Experience leading a function or task by influencing and motivating non-direct reports.

• Working knowledge and experience with inventory management systems.

• Proficient in Microsoft Office (Excel, Word, PowerPoint), Outlook email, and basic computer skills.

• Dedication to a safe work environment through housekeeping, workplace safety, etc.

• Strong ability to focus on customer’s needs and drive toward business goals.

• Strong ability to communicate effectively (both written and verbal) across teams.

• Ability to stay highly organized and self-motivated through shifting priorities.

• Strong ability to multi-task and problem-solve in Experitec’s collaborative team environment while maintaining detailed, accurate records.

• Ability to drive for the company with a valid driver’s license and the ability to pass driving record background check.

• Ability to infrequently utilize personal vehicle for work travel and rent a car when requested by supervisor for work travel.

Preferred Skills, Experience & Abilities:

• Bachelor’s degree OR associate degree.

• Five or more years of relevant experience involving processing and management of customer order and related transactional processing.

• Prior experience with an ERP system.

• Two or more years of experience in procurement.

• Experience leading a process improvement initiative to completion.

• Experience with service expansion initiatives that impacted the business.

What does Experitec do?

As an Emerson Impact Partner, we have the exclusive rights to sell and service Emerson Automation Solutions products in our defined territory. Our customers are largely manufacturing facilities and Upstream Oil & Gas. We partner with our customers to optimize the performance of their automated processes (reduce cost and increase throughput and quality), make their plants safer places to work, and help customers reach environmental goals. Experitec’s engineered solutions include both innovative technology, products, and services. We are a group of Driven, Positive and Collaborative Employee Owners!

Benefits Package*:

• Experitec is 100% Employee Owned! Opportunity to become an employee owner and receive company stock through our ESOP (Employee Stock Ownership Plan) encouraging and rewarding long term commitment.

• Flexible work environment with Paid Time Off (PTO) including vacation, personal, holidays, parental leave and volunteer time off.

• Total Rewards Package includes both annual salary and performance incentive based on individual and company performance.

• 401(k): Experitec matches 50% of every dollar employee contributes up to 6% of annual compensation in addition to a 3% Safe Harbor Contribution. This is a total company contribution of 6% to your retirement account.

• Benefit Plans include medical, accident/critical illness, dental, vision, disability, life insurance, Health Savings Account, Flexible Spending Account, Employee Assistance Programs, Years of Service gift cards, and Tuition Reimbursement.

• Career Development & Training Opportunities include On-The-Job training, coaching, mentoring and workshops to improve professional skills and progress toward personal career goals.

• Full details available in Benefits brochure provided to candidates prior to offer decision.

Work Authorization

Experitec does not provide immigration sponsorship (e.g., H-1B visa sponsorship).

Equal Opportunity Employer

Experitec is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Talent Management

• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
• Experitec is committed to providing access and reasonable accommodations in its application process for and to the extent required, for the actual position sought by the applicant for individuals with disabilities. Applicants with disabilities are encouraged to request any needed accommodation(s) using Talent@experitec.com. This mailbox is for accommodation requests and will not have visibility or be able to respond to general application or interview status requests.
• To all recruitment agencies: Experitec does not accept unsolicited third-party resumes for this position.

This posting will be available for application until at least March 31, 2025.

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