What are the responsibilities and job description for the HR & OFFICE MANAGER position at Expert Institute?
Company Description
Expert Institute is a high-performance, results-driven company committed to exceptional service, innovation, and continuous improvement. We thrive on collaboration and accountability and we all inherently have a relentless focus on exceeding client expectations. Our business, both growing and profitable, runs on a sales engine that is high-energy and performance-driven.
We believe our people, culture, and core values are the foundation of our success.
Job Description
As the HR & Office Manager, you will play a pivotal role in workplace culture, employee development, and office operations in our Milwaukee office in the heart of the Third Ward. This role requires a dynamic, people-first professional who can drive talent development, engagement, and HR initiatives while maintaining an upbeat yet organized and efficient office environment.
What You’ll Be Doing
Office & Operations Management
Oversee office supply orders, deliveries, and staff lunch coordination.
Address office-related concerns proactively to maintain a positive work environment.
Employee Engagement & Workplace Culture
Develop and lead initiatives that enhance employee morale, retention, and workplace culture while being seen as a source of positivity in the office.
Organize business and social events to foster team cohesion.
Serve as the Sponsor for the Events Committee, providing vision and support.
Champion diversity, equity, and inclusion in everything we do at Expert Institute.
Use formal and informal employee feedback, such as engagement and exit surveys, to drive meaningful improvements.
HR & Talent Development
Act as a liaison between employees, management, and the rest of the HR team to ensure seamless communication.
Play an active role in recruiting, onboarding, and workforce planning for the Milwaukee office.
Provide guidance on employee relations matters, partnering with HR as needed.
Training & Development
Design, coordinate, and deliver customized training programs forall staff including sales professionals at all experience levels.
Contribute to company-wide learning & development initiatives across all locations.
Drive talent development using behavioral assessments (e.g., Predictive Index, CliftonStrengths, DISC).
Enhance our performance management framework, including career paths, competencies, and feedback mechanisms.
Build and/or improve scalable learning programs, such as new hire onboarding and mentorship programs.
Leadership & Communication
Set the tone for work ethic, accountability, and leadership within the office.
Bring energy, positivity, and a solutions-driven approach to every challenge.
Use strong written and verbal communication skills to develop engaging presentations and strategic communications.
Qualifications
What We’re Looking For
We need a people-first professional who:
Will act as a role-model for professionalism and self-motivation.
Thrives in a fast-paced, high-performance environment.
Has a passion for employee engagement, training, and professional development.
Excels in event planning, team-building, and workplace culture initiatives.
Maintains confidentiality and professionalism in all HR-related matters.
Values civility and professionalism (e.g., a “please and thank you” mindset).
Can adapt and apply best practices from different organizational experiences.
Works resourcefully in a dynamic, fast-paced environment where we get a lot done every day without a large corporate infrastructure.
Additional Information
All your information will be kept confidential according
What We Offer
Competitive salary, including an annual discretionary bonus.
Comprehensive benefits (medical, dental, vision, disability, life insurance, mental health support).
Paid time off and company-paid holidays.
401(k) retirement plan with an employer match.
Why Join Us?
This is an opportunity to make a real impact in a growing company with a strong Milwaukee presence. If you’re excited about shaping company culture, driving employee engagement, and leading training initiatives, we’d love to connect!
to EEO guidelines.
