Customer Service Representative ( PART TIME )

Who are we?

Expert Pest Management is a well-established pest control company, servicing Northeast Ohio By protecting our customers’ property and health for the past 45 years, we have built a great reputation with a strong team focus. We provide service for insects and wildlife, giving us a promising future for more growth.

Is this position right for you?

Do you enjoy the freedom to make decisions?

Do you enjoy working at a desk and taking phone calls?

Do you enjoy interacting with customers and help them get resolutions?

Do you enjoy selling?

Do you thrive in a position where you will learn something new every day?

lf you answered yes to any of the above questions, here’s what you can look forward to:

Working in a team environment

Hourly wage and sales bonus

Five-day work week, eight per day

Company matched retirement

Health, dental, life and vision insurance

Paid vacation, personal time off and holidays

Hourly wages and bonuses ranging from $16.00 to $22.00 per hour

What is a Customer Care Representative?

All of Expert’s Customer Care Reps are trained on phone etiquette, selling, insects, routing, managing customers’ accounts and streamlining. Each Customer Care Rep has their own desk and service area. In the Customer Care department, we work as a team to achieve all goals set by the Team Lead

A day in the life of Customer Care:

Contact customers to schedule and confirm service appointments

Schedule appointments for Service Pros to minimize drive time and/or distance as needed

Schedule and communicate with the Service Pro to meet customer requirements

Perform outbound calls to customers to follow-up on service received

Perform outbound calls to customers regarding outstanding account balances

Receive payments from past due customers

Answer inbound customer service calls with an open, friendly greeting

Use strong communication skills with customers

Review your routes for the day and the next day

Review e-mails

Develop rapport with your customers and gain their confidence in you and the company

Proficiently navigate a web-based system to track routes and optimize current and future schedules.

Communicate with your Team Leader with questions and customer updates

Why choose Expert Pest Management:

Expert Pest Management is in the business of helping its employees become successful. At Expert you can be assured of being locked into a career. We provided continual training to all employees.

We offer competitive wages with opportunities for you to make as much as you can through our sales bonus programs.

As a team member, you will have direct access to all Team Leaders and management. You will also have direct access to the President. At any time, you need to speak with anyone, they are just a phone call away.

Here are a few physical requirements:

As a Customer Care Rep you will:

Utilize a keyboard and mouse

Utilize computer monitors

Sit for extended periods of time

Expert does have some specifics that need met:

High School diploma or equivalent

Clean criminal record

Able to pass a drug test

Have a reliable vehicle to get to work.

Work four hours per day and six hours every Saturday

Have computer and phone skills

Job Type: Full-time

Salary: $17.00 to 22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Disability insurance
• Paid vacation
• Paid birthday

Schedule:

• 4 hour shift
• Monday to Friday
• 6 hour shift every Saturday

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Job Type: Part-time

Pay: $16.00 - $22.00 per hour

Expected hours: 25 – 30 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person

Salary : $16 - $22