Director of Product and Operations

Expert Technical Solutions is seeking a Director of Product and Operations for one of our industry leading clients based out of Atlanta, GA (Duluth). Reporting directly to the VP of Operations, the Director of Product and Operations provides hands-on leadership and strategic direction, driving product strategy and innovation while overseeing operational execution. This role requires a dynamic leader who can balance high-level vision with tactical execution, ensuring that products align with business objectives and deliver maximum value to customers.

This is a Permanent, HYBRID (Monday - Thursday onsite; WFH on Fridays) opportunity offering competitive pay and outstanding growth potential.

Essential Duties And Responsibilities

Product Strategy & Leadership:

• Define and execute the product vision, roadmap, and strategy aligned with business objectives.
• Lead the product development lifecycle from ideation to launch, ensuring timely delivery and high-quality execution.
• Align product initiatives with market needs, customer feedback, and emerging technology trends.
  
  
  

Hands-On Execution & Product Ownership

• Act as a Software Product Owner when needed, writing user stories, prioritizing backlogs, and defining product requirements.
• Collaborate closely with engineering teams to ensure successful implementation and timely delivery of features.
• Be a leader-doer, actively engaging in product execution while setting the strategic direction.
  
  
  

Operations & Execution

• Establish and refine product development and operational processes for efficiency and scalability.
• Ensure smooth coordination across cross-functional teams, optimizing workflow and collaboration.
• Drive process improvements to enhance agility, predictability, and efficiency in product execution.
  
  
  

Team Management & Development

• Lead and mentor a high-performing team, including Product Owners, Product Managers, Software Systems Architects, and Project Managers.
• Foster a culture of innovation, collaboration, and accountability.
• Provide career growth opportunities and continuous learning for team members.
  
  
  

Stakeholder & Cross-functional Collaboration

• Partner with engineering, marketing, sales, and customer support to align product development with business priorities.
• Communicate product vision and progress effectively to executive leadership and key stakeholders.
• Act as a bridge between technical and non-technical teams to ensure a shared understanding of priorities and deliverables.
  
  
  

Data-Driven Decision Making

• Use data analytics, user feedback, and market research to drive product and operational improvements.
• Establish and monitor KPIs and OKRs to track product performance and team efficiency.
• Identify risks and proactively develop mitigation strategies.
  
  
  

DESIRED SKILLS And EXPERIENCE

• Bachelor’s degree in Computer Science, Software Engineering, Business Administration, or a related field is required!
• Master’s degree in Business Administration (MBA), Product Management, or Technology Management preferred.
• 10 years of experience in product management, operations, or software development leadership roles.
• Proven experience managing cross-functional product teams, including product owners, architects, and project managers.
• Strong understanding of Agile, Scrum, and Lean product development methodologies.
• Experience with software development lifecycle (SDLC) and modern product management tools (e.g., Jira, Confluence, Aha!).
• Strong business acumen with the ability to align product strategies with company goals.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to thrive in a fast-paced, high-growth environment while managing multiple priorities.
• Knowledge of AI/ML, IoT, or enterprise software solutions.
• Management of 3rd party relationships (e.g., SoftServe, Canopy, Mender).
• Background in software development, cloud platforms, or SaaS products highly preferred
• Experience in scaling product and operational processes in a technology-driven organization a huge pls!
• MBA or equivalent experience in product strategy and business operations preferred