What are the responsibilities and job description for the Customer Service Rep 4 position at Expert Technology Services?
Assignment Details
- Target Start Date : 03 / 10 / 2025
- Target End Date : 06 / 30 / 2026
- Shift : 1st Shift
- Work Schedule : Standard
- Tentative Shift Start Time : 6 : 00 AM
- Tentative Shift End Time : 6 : 00 PM
- Position Description : Responsible for opening, reviewing and sorting incoming correspondence, responding to email requests from internal and external customers. This role will be trained to set up payment arrangements, fiduciaries, data entry for tax clearance, maintenance, debt set off and liens. Will also assist with customer service overflow calls and other administrative support as needed.
- Skills Required : Ability to read and sort incoming correspondence; effectively communicate both written and verbal; handle fast-paced work environment; customer service focus; ability to use computers at a proficient level to document, input, save and retrieve information; as well as utilize calendar and email applications; and use and follow policies and procedures.
- Skills Preferred :
- Experience Required : Approximately 1-2 years experience in an accounting and finance environment with heavy emphasis on customer support, utilizing enterprise level platforms to conduct daily tasks 65% to 90% in the work day.
- Experience Preferred : Experience with participating in process improvement activities
- Education Required : High school diploma or equivalent
- Education Preferred :
- Additional Information : DOR Pre-onboarding packet for selected candidates, replaces FPCC. Selected candidates must abide by the required pre-employment checks including state and federal criminal background check, fingerprinting, and Arizona tax filing records check for the previous 5 years.
Candidate Evaluation Criteria
