What are the responsibilities and job description for the Customer Service Representative position at Expert Technology Services?
Assignment Details
Target Start Date
03 / 17 / 2025
Target End Date
03 / 16 / 2026
Shift
1st Shift
Work Schedule
Standard
Tentative Shift Start Time
8 : 00 AM
Tentative Shift End Time
5 : 00 PM
Estimated Regular Hours / Week
40.00
Position Description
Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of Google Suite applications such as Gmail Sheets Docs and Drive Keyboarding / typing at least 40 wpm and 10key skill Skilled in the customer service technique of conflict deescalation and resolution Abilities Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety Ability to work with a high degree of autonomy and also participate collaboratively as part of a team Ability to work in a confidential manner ensuring information is shared with internal and external individuals in an appropriate manner Ability to understand and solve problems by applying basic analytical skills to include collecting all the relevant information and data needed to address the problem; organizing classifying and synthesizing the data into fundamental issues; from the information identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and identifying the options and solutions for addressing the problems analyzed Ability to learn and apply LEAN concepts principles and tools Willingness and ability to embody ADORs core values of Do the Right Thing Commit to Excellence and Care About One Another Selective Preferences One or more years working in a high production environment Previous experience with Continuous Improvement Six Sigma and / or Lean Previous experience in customer service emphasizing on professionally and courteously serving customers in a fast paced environment Bilingual in English and Spanish
Skills Required
Strong verbal written and active listening skills Strong mathematical skills such as addition subtraction multiplication division percentage and averages Effective interpersonal skills and demeanor Effective organization and time management skills with the ability to make measurable progress on several tasks simultaneously and work in highpressure situations Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook Word and Excel; and in the use of Google Suite applications such as Gmail Sheets Docs and Drive Keyboarding / typing at least 40 wpm and 10key skill Skilled in the customer service technique of conflict deescalation and resolution Knowledge of principles and processes for providing customer and personal services Knowledge of generally accepted accounting practices as it applies to cash handling
Skills Preferred
Experience Required
Minimum of two year related experience
Experience Preferred
Education Required
Any combination that meets the knowledge skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to : a High School Diploma (HSD) or General Education Degree (GED) coursework training and work experience relevant to the assignment.
Education Preferred
Additional Information
Candidate Evaluation Criteria
Requirement
Description
Min Requirement / Field of Study
Select Education Skills Certification
Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Employment Type : Full Time
Vacancy : 1
