What are the responsibilities and job description for the Front Desk Associate - 2025 Season position at Explor Crater Lake, LLC?
Crater Lake inspires awe. The lake was formed over 7,700 years ago, when a violent eruption triggered the collapse of a tall peak. The lake is fed by rain and snow, is the deepest lake in the USA and one of the most pristine on Earth. You will gaze in wonder at its blue water and stunning setting atop the Cascade Mountain Range.
If you are looking for a unique place to work and have a passion for providing customer service, this is the spot for you! We offer our associates competitive pay and benefits. Along with programs that support your career growth and development with the company. Join our team at Explor Crater Lake, LLC
Summary of Position :
Provide extraordinary hospitality to all guests and visitors relating to tours and company programs in addition to front desk duties involving efficient and timely reservations, check-ins / check-outs. Be an effective information resource regarding Park attractions and items of interest.
Responsibilities :
- In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park
- Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience
- Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company's rate structure and policies
- Respond calmly and professionally to all guest complaints resolving issues as appropriate and escalate to management when necessary
- Keep front and back office areas organized and clean
- Communicate with emergency responders, when necessary, in a calm and effective manner
- Prepare daily deposit, drop receipts and follow all company cash handling procedures
- Assist other team members by sharing knowledge of Park and surrounding area
- Understand Company's ISO (Environmental & Quality) management systems, policies,
goals, and initiatives and meet the specific responsibilities within these areas
Position Requirements :
Knowledge and Experience :
Education : High school diploma or equivalent
Experience : Minimum 1 (one) year front desk / room registration experience National Park / Resort experience
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
