What are the responsibilities and job description for the Front Desk Associate position at Lava Sports LLC?
Responsibilities:
- Greet and check-in guests in a friendly and professional manner
- Provide excellent customer service, addressing guest inquiries and resolving any issues or complaints
- Manage guest transactions and ensure accurate information is entered into the system
- Assist with the bowling, including collecting payments and issuing receipts
- Answer phone calls and direct them to the appropriate department or individual
- Maintain a clean and organized front desk area
- Collaborate with other bowling staff to ensure a smooth and enjoyable guest experience
Requirements:
- Previous experience in hospitality or customer service preferred
- Excellent phone etiquette and communication skills
- Knowledge of bowling operations and front desk procedures is a plus
- Strong organizational skills with attention to detail
- Ability to multitask and work in a fast-paced environment
- Proficiency in using phone systems and other office equipment
- Bilingual or multilingual skills are a bonus
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Free parking
- Parental leave
Schedule:
- 10 hour shift
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Night shift
Work Location: In person
Salary : $15
