Lodging Manager - 2025 Season

Crater Lake inspires awe. The lake was formed over 7,700 years ago, when a violent eruption triggered the collapse of a tall peak. The lake is fed by rain and snow, is the deepest lake in the USA and one of the most pristine on Earth. You will gaze in wonder at its blue water and stunning setting atop the Cascade Mountain Range.

If you are looking for a unique place to work and have a passion for providing customer service, this is the spot for you! We offer our associates competitive pay and benefits. Along with programs that support your career growth and development with the company. Join our team at Explor Crater Lake, LLC

The Lodging Manager is responsible for assisting in the overall management and coordination of Front Desk, Housekeeping, Laundry, Room Revenue, and Public Areas Departments to deliver an exceptional guest experience. This position involves supervising staff, ensuring smooth operations, and fostering a high standard of service. The Lodging Manager will provide effective coaching, mentoring, and training to staff, ensuring adherence to company policies and procedures, while maintaining a positive, productive work environment.

Responsibilities:

• Assist in supervising and managing all Lodging staff, ensuring exceptional service and operational efficiency across all departments.
• Create effective staff schedules, focusing on peak operating periods and efficient labor management to maintain smooth operations.
• Develop and implement programs to enhance team member relations and foster a positive work environment, ensuring guest satisfaction and employee morale.
• Conduct daily inspections of guest rooms and public areas, ensuring adherence to company cleanliness, safety, and quality standards.
• Ensure compliance with lost and found procedures, key security, and other important operational protocols.
• Oversee communication between Housekeeping, Laundry, and Front Desk teams to ensure timely room releases and effective coordination.
• Possess a thorough knowledge of the Park and surrounding areas, and train staff to effectively communicate this information to guests.
• Assist the General Manager in preparing and monitoring departmental budgets, including revenues and expenses, on a monthly basis.
• Train and support guest services staff in using the company’s reservations and booking systems to ensure prompt and efficient service.
• Manage guest communications via direct marketing, social media, and other marketing channels as directed by the General Manager.
• Respond promptly and professionally to guest requests or complaints, ensuring resolutions are handled with care and attention.
• Coordinate with other departments regarding guest room availability, maintenance concerns, and other room management needs.
• Understand and comply with the company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives.
• Perform other duties as outlined in the Duties Checklist and as requested by management.

Position Requirements:

• Strong written and verbal communication skills, with the ability to communicate effectively with staff and guests.
• Ability to work a variety of shifts, including day, night, weekend, and holiday shifts.
• Expertise in computer systems, including Microsoft Office (Word, Excel, Outlook) and Rooms Management software.
• Ability to remain on feet for extended periods (up to 8 hours per day) in a fast-paced environment, working in close proximity to others.
• Ability to lift up to 25 lbs frequently and up to 50 lbs occasionally, with frequent bending, twisting, and squatting required.

Education and Experience:

• Education: High School Diploma or equivalent required; Bachelor’s degree in Hospitality, Sales, or Marketing preferred.
• Experience: Minimum of 2 years of front desk/room registration/hospitality experience preferred. At least 2 years of supervisory or management experience preferred.
• Additional Experience: National Park and/or Resort experience is highly preferred.