What are the responsibilities and job description for the Retail Manager - 2025 Season position at Explor Crater Lake, LLC?
Crater Lake inspires awe. The lake was formed over 7,700 years ago, when a violent eruption triggered the collapse of a tall peak. The lake is fed by rain and snow, is the deepest lake in the USA and one of the most pristine on Earth. You will gaze in wonder at its blue water and stunning setting atop the Cascade Mountain Range.
If you are looking for a unique place to work and have a passion for providing customer service, this is the spot for you! We offer our associates competitive pay and benefits. Along with programs that support your career growth and development with the company. Join our team at Explor Crater Lake, LLC
If you are looking for a unique place to work and have a passion for providing customer service, this is the spot for you! We offer our associates competitive pay and benefits. Along with programs that support your career growth and development with the company. Join our team at Explor Crater Lake, LLC
Summary of Position:
Responsible and accountable for the successful operation of the Retail Store at the Company ensuring sales goals are met, inventory levels are appropriate, receiving is handled in a timely and accurate manner and all customer service standards are met in accordance with company policies and procedures.
Effective and timely training, coaching and mentoring of all retail staff members to improve skills and quality of customer service.
This position will have store assigned direct reports and reports directly to the Retail Operations Manager.
Responsibilities:
- Provide leadership within the retail and receiving environment to maintain the consistent delivery of excellent products & services and uphold the highest level of guest and employee satisfaction
- Maximize financial performance and profit within the retail stores by supporting and executing the business plan with a focus on fiscal responsibility, effective employee recruitment, hiring and training and meeting the highest standards of quality
- Provide timely and accurate financial retail reports, on a weekly basis, for senior management that clearly explain the operational effectiveness, trends and forecasts
- Ensure all retail staff is trained, motivated and empowered to deliver an exceptional guest experience. Coaching and mentoring of employees should occur daily.
- Regularly evaluate product performance and initiate modifications in conjunction with Retail Operations Manager
- Assist Retail Operations Manager to develop and implement targeted plans to meet key performance metrics
- Assist the Receiver/Warehouse staff to ensure 100% accurate and timely receiving of all merchandise for the assigned retail location by:
- Verifying incoming shipments are correct
- Correctly receiving merchandise in POS system
- Correctly labelling incoming merchandise
- Ensure that merchandise is correctly put away (collaborate with the Sales Team and Warehouse Associate and/or Warehouse Manager)
- Maintain merchandise displays according to company standards, maximizing performance
- Manage and maintain back stock, keeping the area clean and organized
- Ensure all deli product is correctly entered, updating costs and retail prices in concurrence with the allowable margin percent as managed by the NPS guidelines.
- Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
- Understand company’s ISO (Quality and Environmental) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas.
- Maintain professional image, including sanitation and cleanliness, proper uniforms and appearance standards
- Responsible for employee timekeeping and payroll accuracy
- Maintain labor costs through efficient employee scheduling and time management
- Take initiative to identify, report and resolve issues before they escalate
- Perform other job related duties per Duties Checklist and as assigned
- Maintain job related confidentiality at all times
Position Requirements:
- Must be self-motivated with the ability to perform with the highest professional and ethical standards
- Must respond well to a changing work environment and able to perform at the highest level with minimal supervision
- Must possess strong leadership and managerial skills that include the ability to coach, develop and clearly communicate expectations
- Must have excellent analytical and problem resolution skills with the ability to proactively recommend solutions
- Must have financial background with the proven ability to identify opportunities for revenue enhancement and fiscal management
- Must demonstrate effective written and verbal communication skills
- Intermediate computer skills and Microsoft Office and familiarity with POS system functionality
- Excellent customer service and people skills
- Majority of time will be spent on feet in a fast-paced environment, in close proximity to other people
- Position involves frequent bending, twisting, squatting, and lifting 25 lbs. frequently, 50 lbs. occasionally
Knowledge and Experience:
Education: Bachelor’s degree from accredited college or university in Hospitality, Business or related field
Experience: Minimum 5 (five) years successful retail sales/business management POS experience
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
